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Sopho Anti-Virus for Mac stops and crashes during scan when it updates in OSX 10.8

gkolsson

I had the other problems with Sophos Anti-Virus for Mac when I upgraded to 10.8, but those were fixed with the update on Aug. 10, 2012. However, Sophos can not complete a scan if update comes up during the scan. The program crashes during that update.  I have scanned successfully for both local scan and custom scan of my MacBook Pro drive if I turn off the wi-fi to the computer. I don't have to turn the wi-fi off itself, but just to the computer.  Now, sometimes it will update several times during a scan before an update causes the program to crash, but usually it is the first scan. Is Sophos looking into this?  I believe I saw this problem with updates mentioned in some thread, but I can not find it now.  I am using version 8.06C.  I did not have this problem before updating to 10.8, so I am sure this problem is due to an incompatibility of Sophos with Mountain Lion.  Without a fix, I can still set up a scan in the middle of the night, but I have to turn the wi-fi off to my computer before retiring for the night. Thanks for any help.

:1009476


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    When you say "stops continuing", are you talking about leaving it for two hours and seeing no progress, or leaving it for two minutes and seeing no progress?  Does it happen to list some sort of archive file or removable volume as the current scan item when the progress bar stalls?  The bar only progresses for each outer item on your system, so if you're archive scanning and have to unpack an archive, all the contents still count as one item.

    Since you appear to have a number of external volumes mounting/unmounting during the scan, this will ensure you get the "this scan has never been completed" comment when you're done -- and you may find that the "scan local drives" scan is really slow with some sorts of external drives attached.

    :1009822
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  • 0

    When you say "stops continuing", are you talking about leaving it for two hours and seeing no progress, or leaving it for two minutes and seeing no progress?  Does it happen to list some sort of archive file or removable volume as the current scan item when the progress bar stalls?  The bar only progresses for each outer item on your system, so if you're archive scanning and have to unpack an archive, all the contents still count as one item.

    Since you appear to have a number of external volumes mounting/unmounting during the scan, this will ensure you get the "this scan has never been completed" comment when you're done -- and you may find that the "scan local drives" scan is really slow with some sorts of external drives attached.

    :1009822
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