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Sopho Anti-Virus for Mac stops and crashes during scan when it updates in OSX 10.8

I had the other problems with Sophos Anti-Virus for Mac when I upgraded to 10.8, but those were fixed with the update on Aug. 10, 2012. However, Sophos can not complete a scan if update comes up during the scan. The program crashes during that update.  I have scanned successfully for both local scan and custom scan of my MacBook Pro drive if I turn off the wi-fi to the computer. I don't have to turn the wi-fi off itself, but just to the computer.  Now, sometimes it will update several times during a scan before an update causes the program to crash, but usually it is the first scan. Is Sophos looking into this?  I believe I saw this problem with updates mentioned in some thread, but I can not find it now.  I am using version 8.06C.  I did not have this problem before updating to 10.8, so I am sure this problem is due to an incompatibility of Sophos with Mountain Lion.  Without a fix, I can still set up a scan in the middle of the night, but I have to turn the wi-fi off to my computer before retiring for the night. Thanks for any help.

:1009476


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  • I haven't seen a report of this exact issue before; others are having kernel panics (see the kernel panic thread) when on-access is enabled and network activity happens.  This is happening to people on 10.7 as well.

    The crash during custom scan during definition update sounds different.  If you disable automatic updates in the preferences but keep your connection enabled, does the scan still crash?

    What does console.app say about this (the syslog and the Sophos logs)?

    :1009482
Reply
  • I haven't seen a report of this exact issue before; others are having kernel panics (see the kernel panic thread) when on-access is enabled and network activity happens.  This is happening to people on 10.7 as well.

    The crash during custom scan during definition update sounds different.  If you disable automatic updates in the preferences but keep your connection enabled, does the scan still crash?

    What does console.app say about this (the syslog and the Sophos logs)?

    :1009482
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