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Can't Seem to Get Clean Up Threat to Work

I downloaded the software yesterday and installation went fine. I tried a few times to run Scan Local Drives to check for existing viruses, malware, etc. Each time it started the apparently quite lengthy process of examining over 6 million files and each time it ran about 20 minutes, then my system would lock up and I'd have to turn my MacBook Pro off and back on to restor operation. Each time the process got far enough where it detected a single file that I could see in the Quarentine Manger window but it said I have to clean that file up manually so I took no action at the time. A few hours later I went back and checked the Quarentine Manager and there are now 5 additional files there, all of which say that they can be cleaned up by the software. I've tried several times to run Clean Up Threat - for individual files alone and also for all 5 of the files it says it can fix simultaneously - and each time it runs for quite a long time and then simply ends. There are no messages displayed about having been successful, unsuccessful, etc. and when I go back and look at the Quarentine Manager, the same 6 files are still there. I'm having this much fun and the software hasn't even examined by entire drive yet (I don't think). What am I doing wrong? Should I remove this software and move on to something I might have to pay for that would actually help me?

:1009282


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  • Didn't accomplish much. When I left the house late yesterday I let the scan continue to run - it had counted down to abou 6.4 million files left to check - but when I got home several hours later it was no longer running, there were no error messages displaying and the Quarentine Manager - which had some items in it when I left - was empty. When I open up Scan Local Drives now it says the scan has never been completed and it indicates no threats detected. Very frustrating. Any suggestion on what else to try? If not, I think I'll remove the software and move on to something I might have to pay for but that is a bit more reliable.

    :1009390
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  • Didn't accomplish much. When I left the house late yesterday I let the scan continue to run - it had counted down to abou 6.4 million files left to check - but when I got home several hours later it was no longer running, there were no error messages displaying and the Quarentine Manager - which had some items in it when I left - was empty. When I open up Scan Local Drives now it says the scan has never been completed and it indicates no threats detected. Very frustrating. Any suggestion on what else to try? If not, I think I'll remove the software and move on to something I might have to pay for but that is a bit more reliable.

    :1009390
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