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Autoupdate hanging

mikebore

After months of trouble free operation, autoupdate is hanging frequently. I have not changed any settings. The menubar shield and Autoupdate window show continuous activity which never completes, Version is 8.0.8c.

Is this a problem at the Sophos end or my end?

Thanks

:1011004


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    Installed latest Sophos edition....

    Sophos Anti-Virus
    Product version: 8.0.9
    Threat detection engine version: 3.38.1
    Threat data version: 4.84
    Release date: 10 December 2012

    Unable to comple an Update (even after a restart!).

    Get the following error message: 

    Failed to authenticate at 22:05:08 11 December 2012
    com.sophos.autoupdate: Error: Could not contact primary server at 22:05 on 11 December 2012
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    Any suggestions???

    Username and password has not changed as far as I know.

    :1011074
Reply
  • 0

    Installed latest Sophos edition....

    Sophos Anti-Virus
    Product version: 8.0.9
    Threat detection engine version: 3.38.1
    Threat data version: 4.84
    Release date: 10 December 2012

    Unable to comple an Update (even after a restart!).

    Get the following error message: 

    Failed to authenticate at 22:05:08 11 December 2012
    com.sophos.autoupdate: Error: Could not contact primary server at 22:05 on 11 December 2012
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:

    Any suggestions???

    Username and password has not changed as far as I know.

    :1011074
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