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On-access scanning not working

I have similar issues as some other people here.

  • The menu bar is grayed, is says "On-access scanning not working" and there is no way that I know of to get it to be black.
  • There are occasional messages on the screen to the effect that Sophos doesn't work
  • The log file says, repeatedly, that com.sophos.intercheck: Fatal Error: Unable to initialise virus detection engine [0x00135240] Sophos Anti-Virus cannot continue
  • I installed Mountain Lion about 2 months ago but this behavior regarding "On-access" appears only in the last few hours.
  • I have deleted Sophos and then reinstalled it, with no changes.

For me this problem is new but I see that other people see it for a couple of months. I wonder if there is a workaround.

Thank you for giving away this fine program.

:1010592


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Parents
  • I am having the same problem...installed Mt Lion...OSX 10.8.2, which is running fine, but the Sophos icon is grayed, preferences refuse to be set!  So it was free, I understand, but it used to run fine, not running at all now.  I get periodic Error Messages that it is not running.

    If I try to scan all the computer, thinking maybe there is a virus in it somewhere, the scan runs down to the last 20,000 items, then quits suddenly. Has not fully scanned since August.

    :1011038
Reply
  • I am having the same problem...installed Mt Lion...OSX 10.8.2, which is running fine, but the Sophos icon is grayed, preferences refuse to be set!  So it was free, I understand, but it used to run fine, not running at all now.  I get periodic Error Messages that it is not running.

    If I try to scan all the computer, thinking maybe there is a virus in it somewhere, the scan runs down to the last 20,000 items, then quits suddenly. Has not fully scanned since August.

    :1011038
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