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grey shield

Have installed Sophos on an Intel iMac OSX 10.6.8. The preferences panel says that on-access is on, but the menu bar shield is grey. Which is right?

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  • are you useing the new one 8

    :1005901
  • Yes, I am. The latest update.

    Thanks!

    BP

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  • ok same

    it did this to me i think its trying to go to a server on my network but i don't know if you have server of SMB or AFP server

    as i have a local file server and when i disconnected it went back to Black :?

    i think it trying to let you know what you do on it Sophos can't look after you as it not part of the drive ? 

    :1005911
  • Thanks again, pdiaz. Where can I look to ascertain whether I have SMB or AFP,

    or what local file servers I may have? I can then try turning them off. Does an

    external hard drive count as a server? Or Airport Extreme?

    I can't find any reference to AFP or SMB in Mac Help, so I am a bit lost

    as to what I should be looking for.

    When I first used Sophos it did detect a Trojan, so it seems to be taking

    care of my primary drive, and the green button in preferences says as much.

    BP

    :1005913
  • SMB is Windows File Sharing.  AFP is regular (Apple) File Sharing.  If you've got other Macs on the network, they share using AFP by default; Windows uses SMB by default.

    External drives are considered local, and are included in the default "scan local drives" scan as well as on-access scanning.  Networked drives (drives hosted somewhere other than your physical computer) are not.

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  • Thanks Andrew for your helpful reply..

    I do have a local area network in thr house, which may explain the grey shield.

    But am i correct in assumming that so long as the green light in the 

    on-access preference is on, Sophos is covering my main computer,

    irrespective of the colour of the shield?

    BP

    :1006067
  • If you want to verify, you can test by searching for eicar at Wikipedia.  This is a test file that will trigger a detection.  Download the sample available on the wikipedia page, and if it gets detected, you're protected.  If it doesn't, there's a bug that needs to be reported to Sophos.

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  • Thanks Andrew, did the eicar test and it was detected.

    BP

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