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Sophos has been running for 4 days

ceecee

Sophos notified me there was a Mal/Phish-A threat that could be cleaned up. I clicked on "clean up threat." When this happened one other time the threat was cleaned up--over and done with. I'm using 10.5.8 not that that should make any difference. I can't shut down my computer with Sophos running. I can't delete the Sophos application with it running. This has been going on now for 4 days! How do I stop it?

:1010150


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    Since Mal/Phish-A pertains to emails, I'd recommend you force-quit Sophos Anti-Virus, disable on-access scanning, and then delete the infected email file (if it still exists -- the problem is likely that the file no longer exists and so the Quarantine Manager is having problems cleaning it up).  Then re-enable on-access scanning and you should be good to go.

    :1010264
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  • 0

    Since Mal/Phish-A pertains to emails, I'd recommend you force-quit Sophos Anti-Virus, disable on-access scanning, and then delete the infected email file (if it still exists -- the problem is likely that the file no longer exists and so the Quarantine Manager is having problems cleaning it up).  Then re-enable on-access scanning and you should be good to go.

    :1010264
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