Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

My Sophos Anti-Virus Protection seems to have de-installed itself

Can anybody help?  I don't know much about this kind of stuff. I've had the free Sophos Anti-virus on my Mac at home for about a year. No problems at all. Yesterday I left my Mac running a Sophos scan, which usually takes about 30 minutes. When I next went to use it about 3 hours later, the first thing I expected to see is a message saying that the scan was completed and indicating what actions (if any) were necessary on my part. This wasn't there and the Sophos icon which is normally at the top the screen was missing completely. (The numerous windows which were previously open at pages from various internet sites had all shut down too). I looked in the applications folder and as well as the original Sophos installation being in there, there was an application "Remove Sophos", which was downloaded or applied (I'm not very sure of the right terminology here) during the period that I had left the computer - ie timed at 13-06 on 11th December. It appears that during my absence a programme or application ran to remove my anti-virus protection, which resulted in Sophos being taken off. This is a complete mystery to me.

Can anybody help to explain this? I have since tried to download the free software again, but am getting that message which other people have referred to recently on this forum which says "cannot contact Sophos even though you appear to be connected to the internet" .

I appear to now have no AV protection, and am seriously concerned about the security of my Mac. Any help or advice would be hugely appreciated.

:1004785


This thread was automatically locked due to age.
Parents
  • I had this problem all yesterday. I shut down SugarSync and this error message went away. Wouldn't it be great if I solved the problem for everyone? Check what programs are running in the menu bar and if they access the internet, shut them down and then try installing. Obviously, don't shut down your internet connection... yay...

    :1004791
Reply
  • I had this problem all yesterday. I shut down SugarSync and this error message went away. Wouldn't it be great if I solved the problem for everyone? Check what programs are running in the menu bar and if they access the internet, shut them down and then try installing. Obviously, don't shut down your internet connection... yay...

    :1004791
Children
No Data