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impossible Install : run preinstall script for client

Spidercochon

Hello,
I am franch so please my bad language.
I am on MacBook 10.5.8 2 Ghz 150 Go.
I used Sophos Antivirus Home Edition for Mac in the past durang 6 months at least.
I think my computer was infected by something cause of a teenager school’’’’s usb. I erase the infection. Yes i know i should note the name of this infection or keep the result. I’’’’ve got the name but i erase it too. So i don’’’’t know what it was... When i know the name i see on the web that it make problem with the “mise à hour”. So it was the same for me...
After that i’’’’ve got some problem with the “mise à jour” of Sophos.
But all seems to be ok with my Mac cause i scan it with other antivirus.
Now i want to use again Sophos Antivirus Home Edition but i still cant’’’’t install it completely.
I download the last version of your official site.
I the end of the installation, i see : “L’’’’installation a échoué. L’’’’étape d’’’’installation a échoué : run preinstall script for client. Contactez l’’’’éditeur du logiciel pour obtenir de l’’’’aide.”
On the consol, ther is :
11/11/11 14:18:27 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[7964]) Exited with exit code: 1
11/11/11 14:18:27 com.apple.launchd[1] (com.intego.PersonalBackup.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:27 com.apple.launchd[1] (com.intego.commonservices.daemon[7963]) Exited with exit code: 1
11/11/11 14:18:27 com.apple.launchd[1] (com.intego.commonservices.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:34 com.apple.launchd[166] (com.intego.commonservices.statusitem[7965]) posix_spawnp("/Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher", ...): No such file or directory
11/11/11 14:18:34 com.apple.launchd[166] (com.intego.commonservices.statusitem[7965]) Exited with exit code: 1
11/11/11 14:18:34 com.apple.launchd[166] (com.intego.commonservices.statusitem) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:34 com.apple.launchd[166] (net.culater.SIMBL.Agent[7966]) posix_spawn("/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent", ...): No such file or directory
11/11/11 14:18:34 com.apple.launchd[166] (net.culater.SIMBL.Agent[7966]) Exited with exit code: 1
11/11/11 14:18:34 com.apple.launchd[166] (net.culater.SIMBL.Agent) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:37 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[7967]) posix_spawnp("/Library/Intego/personalbackupd.bundle/Contents/MacOS/PersonalBackupDaemon", ...): No such file or directory
11/11/11 14:18:37 com.apple.launchd[1] (com.intego.commonservices.daemon[7968]) posix_spawnp("/Library/Intego/integod", ...): No such file or directory
11/11/11 14:18:37 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[7967]) Exited with exit code: 1
11/11/11 14:18:37 com.apple.launchd[1] (com.intego.PersonalBackup.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:37 com.apple.launchd[1] (com.intego.commonservices.daemon[7968]) Exited with exit code: 1
11/11/11 14:18:37 com.apple.launchd[1] (com.intego.commonservices.daemon[7968]) Exited with exit code: 1
11/11/11 14:18:37 com.apple.launchd[1] (com.intego.commonservices.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:44 com.apple.launchd[166] (com.intego.commonservices.statusitem[7987]) posix_spawnp("/Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher", ...): No such file or directory
11/11/11 14:18:44 com.apple.launchd[166] (com.intego.commonservices.statusitem[7987]) Exited with exit code: 1
11/11/11 14:18:44 com.apple.launchd[166] (com.intego.commonservices.statusitem) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:44 com.apple.launchd[166] (net.culater.SIMBL.Agent[7988]) posix_spawn("/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent", ...): No such file or directory
11/11/11 14:18:44 com.apple.launchd[166] (net.culater.SIMBL.Agent[7988]) Exited with exit code: 1
11/11/11 14:18:44 com.apple.launchd[166] (net.culater.SIMBL.Agent) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:47 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8004]) posix_spawnp("/Library/Intego/personalbackupd.bundle/Contents/MacOS/PersonalBackupDaemon", ...): No such file or directory
11/11/11 14:18:47 com.apple.launchd[1] (com.intego.commonservices.daemon[8005]) posix_spawnp("/Library/Intego/integod", ...): No such file or directory
11/11/11 14:18:47 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8004]) Exited with exit code: 1
11/11/11 14:18:47 com.apple.launchd[1] (com.intego.PersonalBackup.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:47 com.apple.launchd[1] (com.intego.commonservices.daemon[8005]) Exited with exit code: 1
11/11/11 14:18:47 com.apple.launchd[1] (com.intego.commonservices.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:48 Installer[7969] <ZeroSliderSplitView: 0x3b603040>: the delegate <TargetSelectPage: 0x3b633aa0> was sent -splitView:resizeSubviewsWithOldSize: and left the subview frames in an inconsistent state:
11/11/11 14:18:48 Installer[7969] Split view bounds: {{0, 0}, {402, 104}}
11/11/11 14:18:48 Installer[7969]     Subview frame: {{0, 0}, {0, 32}}
11/11/11 14:18:48 Installer[7969]     Subview frame: {{0, 0}, {402, 104}}
11/11/11 14:18:48 Installer[7969]     Subview frame: {{0, 0}, {402, 104}}
11/11/11 14:18:48 Installer[7969] The outer edges of the subview frames are supposed to line up with the split view's bounds' edges. NSSplitView is working around the problem, perhaps at the cost of more redrawing. (This message is only logged once per NSSplitView.)
11/11/11 14:18:54 com.apple.launchd[166] (com.intego.commonservices.statusitem[8007]) posix_spawnp("/Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher", ...): No such file or directory
11/11/11 14:18:54 com.apple.launchd[166] (com.intego.commonservices.statusitem[8007]) Exited with exit code: 1
11/11/11 14:18:54 com.apple.launchd[166] (com.intego.commonservices.statusitem) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:54 com.apple.launchd[166] (net.culater.SIMBL.Agent[8008]) posix_spawn("/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent", ...): No such file or directory
11/11/11 14:18:54 com.apple.launchd[166] (net.culater.SIMBL.Agent[8008]) Exited with exit code: 1
11/11/11 14:18:54 com.apple.launchd[166] (net.culater.SIMBL.Agent) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:54 com.apple.launchd[166] (net.culater.SIMBL.Agent) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:57 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8012]) posix_spawnp("/Library/Intego/personalbackupd.bundle/Contents/MacOS/PersonalBackupDaemon", ...): No such file or directory
11/11/11 14:18:57 com.apple.launchd[1] (com.intego.commonservices.daemon[8013]) posix_spawnp("/Library/Intego/integod", ...): No such file or directory
11/11/11 14:18:57 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8012]) Exited with exit code: 1
11/11/11 14:18:57 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8012]) Exited with exit code: 1
11/11/11 14:18:57 com.apple.launchd[1] (com.intego.PersonalBackup.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:18:57 com.apple.launchd[1] (com.intego.commonservices.daemon[8013]) Exited with exit code: 1
11/11/11 14:18:57 com.apple.launchd[1] (com.intego.commonservices.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:04 com.apple.launchd[166] (com.intego.commonservices.statusitem[8046]) posix_spawnp("/Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher", ...): No such file or directory
11/11/11 14:19:04 com.apple.launchd[166] (net.culater.SIMBL.Agent[8047]) posix_spawn("/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent", ...): No such file or directory
11/11/11 14:19:04 com.apple.launchd[166] (com.intego.commonservices.statusitem[8046]) Exited with exit code: 1
11/11/11 14:19:04 com.apple.launchd[166] (com.intego.commonservices.statusitem) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:04 com.apple.launchd[166] (net.culater.SIMBL.Agent[8047]) Exited with exit code: 1
11/11/11 14:19:04 com.apple.launchd[166] (net.culater.SIMBL.Agent) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:04 com.apple.launchd[166] (net.culater.SIMBL.Agent) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:07 com.apple.launchd[1] (com.intego.commonservices.daemon[8049]) posix_spawnp("/Library/Intego/integod", ...): No such file or directory
11/11/11 14:19:07 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8048]) posix_spawnp("/Library/Intego/personalbackupd.bundle/Contents/MacOS/PersonalBackupDaemon", ...): No such file or directory
11/11/11 14:19:07 com.apple.launchd[1] (com.intego.commonservices.daemon[8049]) Exited with exit code: 1
11/11/11 14:19:07 com.apple.launchd[1] (com.intego.commonservices.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:07 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8048]) Exited with exit code: 1
11/11/11 14:19:07 com.apple.launchd[1] (com.intego.PersonalBackup.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:17 Installer[7969] L’’’’étape d’’’’installation suivante a échoué : run preinstall script for Client. Contactez l’’’’éditeur du logiciel pour obtenir de l’’’’aide.
11/11/11 14:19:17 com.apple.launchd[1] (com.intego.commonservices.daemon[8069]) posix_spawnp("/Library/Intego/integod", ...): No such file or directory
11/11/11 14:19:17 com.apple.launchd[1] (com.intego.commonservices.daemon[8069]) Exited with exit code: 1
11/11/11 14:19:17 com.apple.launchd[1] (com.intego.commonservices.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:17 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8070]) posix_spawnp("/Library/Intego/personalbackupd.bundle/Contents/MacOS/PersonalBackupDaemon", ...): No such file or directory
11/11/11 14:19:17 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8070]) Exited with exit code: 1
11/11/11 14:19:17 com.apple.launchd[1] (com.intego.PersonalBackup.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:17 com.apple.launchd[1] (com.intego.PersonalBackup.daemon) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:24 com.apple.launchd[166] (com.intego.commonservices.statusitem[8071]) posix_spawnp("/Library/Intego/IntegoStatusItem.bundle/Contents/MacOS/tool_launcher", ...): No such file or directory
11/11/11 14:19:24 com.apple.launchd[166] (net.culater.SIMBL.Agent[8072]) posix_spawn("/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent", ...): No such file or directory
11/11/11 14:19:24 com.apple.launchd[166] (com.intego.commonservices.statusitem[8071]) Exited with exit code: 1
11/11/11 14:19:24 com.apple.launchd[166] (com.intego.commonservices.statusitem) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:24 com.apple.launchd[166] (net.culater.SIMBL.Agent[8072]) Exited with exit code: 1
11/11/11 14:19:24 com.apple.launchd[166] (net.culater.SIMBL.Agent) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:24 com.apple.launchd[166] (net.culater.SIMBL.Agent) Throttling respawn: Will start in 10 seconds
11/11/11 14:19:27 com.apple.launchd[1] (com.intego.commonservices.daemon[8076]) posix_spawnp("/Library/Intego/integod", ...): No such file or directory
11/11/11 14:19:27 com.apple.launchd[1] (com.intego.PersonalBackup.daemon[8077]) posix_spawnp("/Library/Intego/personalbackupd.bundle/Contents/MacOS/PersonalBackupDaemon", ...): No such file or directory
11/11/11 14:19:27 com.apple.launchd[1] (com.intego.commonservices.daemon[8076]) Exited with exit code: 1
11/11/11 14:19:27 com.apple.launchd[1] (com.intego.commonservices.daemon) Throttling respawn: Will start in 10 seconds
So i went to this forum to have some help of specialized peoples.
I wish someone could explain what is wrong with my computer.
I thank you for your help and knowledge.
Spidercochon

:1004465


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Parents
  • 0

    Part of the issue as shown in that log is that you currently have Intego VirusBarrier running.  Running two real-time anti-malware programs at the same time is usually not a good idea.  You will likely have to at least disable VirusBarrier to get Sophos Anti-Virus HE installed.  After it is installed, just make sure that only one of them is running in on-access mode at a time.

    :1004533
Reply
  • 0

    Part of the issue as shown in that log is that you currently have Intego VirusBarrier running.  Running two real-time anti-malware programs at the same time is usually not a good idea.  You will likely have to at least disable VirusBarrier to get Sophos Anti-Virus HE installed.  After it is installed, just make sure that only one of them is running in on-access mode at a time.

    :1004533
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