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Sophos 'Unable to connect to Primary Server 'and threats detected!

gk

Hi ,

I can't update Sophos online as it tells me I am 'unable to connect to Primary Sever'.When I looked at the anti-virus log it showed a corrupt file error and a threat detected at the same time as the primary server access went down, which seems like it would be linked! I ran a quarantine scan on the named file in my cache, but no threats came up...

Here is an abbreviated version of the log in case it sheds some light.....

Any suggestions much appreciated.

Many thanks

Error:    Could not contact primary server at 08:54 on 18 October 2011
com.sophos.autoupdate:     Access was denied
com.sophos.autoupdate:
com.sophos.intercheck: Corrupt file: /Users/....... /Downloads/e2S6KPoB.doc.part
com.sophos.autoupdate: Error:    Could not contact primary server at 09:54 on 18 October 2011
com.sophos.intercheck: 2011-10-18 10:57:38 +0100 Threat: 'Exp/MS04-028' detected in /Users/....... /Library/Caches/Firefox/Profiles/qmypr6ys.default/Cache/8/F4/E94AFd01
com.sophos.intercheck:                              Access to the file denied

:1004193


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  • 0

    I am another unfortunate with this error message. I try to scan; I am then informed that the software needs to be updated to deal with new threats; I attempt to update and receive the error message - for more than a week now, at different times of day and night.

    I rang the helpline to report the problem and was referred back here (where I had already been). The assumption being made is that this a local difficulty and will be quickly resolved. But since this error message was reported here in November 2011, it seems that there is something more than a quick fix (by me and other users) required. My suggestion that this was the case was "noted".

    What a shame; Sophos is usually so reliable.

    :1008309
Reply
  • 0

    I am another unfortunate with this error message. I try to scan; I am then informed that the software needs to be updated to deal with new threats; I attempt to update and receive the error message - for more than a week now, at different times of day and night.

    I rang the helpline to report the problem and was referred back here (where I had already been). The assumption being made is that this a local difficulty and will be quickly resolved. But since this error message was reported here in November 2011, it seems that there is something more than a quick fix (by me and other users) required. My suggestion that this was the case was "noted".

    What a shame; Sophos is usually so reliable.

    :1008309
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