Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 12 replies
  • Subscribers 6 subscribers
  • Views 9198 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos 'Unable to connect to Primary Server 'and threats detected!

gk

Hi ,

I can't update Sophos online as it tells me I am 'unable to connect to Primary Sever'.When I looked at the anti-virus log it showed a corrupt file error and a threat detected at the same time as the primary server access went down, which seems like it would be linked! I ran a quarantine scan on the named file in my cache, but no threats came up...

Here is an abbreviated version of the log in case it sheds some light.....

Any suggestions much appreciated.

Many thanks

Error:    Could not contact primary server at 08:54 on 18 October 2011
com.sophos.autoupdate:     Access was denied
com.sophos.autoupdate:
com.sophos.intercheck: Corrupt file: /Users/....... /Downloads/e2S6KPoB.doc.part
com.sophos.autoupdate: Error:    Could not contact primary server at 09:54 on 18 October 2011
com.sophos.intercheck: 2011-10-18 10:57:38 +0100 Threat: 'Exp/MS04-028' detected in /Users/....... /Library/Caches/Firefox/Profiles/qmypr6ys.default/Cache/8/F4/E94AFd01
com.sophos.intercheck:                              Access to the file denied

:1004193


This thread was automatically locked due to age.
Parents
  • 0
    cicoria wrote:

    I have the same problem of not been able to connect to primary server. How do you disable on-access? 

    From the Shield menu in the menu bar, select "Open Preferences..." and click the "On-access Scanning" button.  Click the "click the lock to make changes" lock in the bottom left, authenticate with an admin user/pass, and then click the "Stop Scanning" button.

    :1005445
Reply
  • 0
    cicoria wrote:

    I have the same problem of not been able to connect to primary server. How do you disable on-access? 

    From the Shield menu in the menu bar, select "Open Preferences..." and click the "On-access Scanning" button.  Click the "click the lock to make changes" lock in the bottom left, authenticate with an admin user/pass, and then click the "Stop Scanning" button.

    :1005445
Children
No Data