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First scan and "barber pole"

steveworks

I just got my Mac back with a new hardrive and migrated all the files from my backup drive.  I installed SOFOS and stated the scan and I've been staring at the barber pole for an hour ( actually found something else to do in the meantime) and it's still calculating.  I do have two externals ( one is the TM drive and one is a disk copy ( Super Duper) but I added these to be excluded.    I also tried to stop the scan and nothing happened.  The only way I can stop the program is to force quit. TM machine is active and it did what it needed with no problems.

So what's up, why so long to "calculate"?

:1008227


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  • 0
    ananda wrote:

    I have just installed Sophos Free for Mac. I get the barber pole after starting the first scan. There is a read out of the number of files tyet to check and it always stops at the same place and hangs there. After some time either I stop the scan, which takes some time to get the message, or there is an error notice that Sophos cannot complete the scan. I uninstalled and reinstalled with the same result.

    Questions are

    How do I know if Sophos working now without completing initial scan?

    What to do about scanning the unscanned files

    ananda

    Sophos is running if the S shield is showing in the menu bar with a black S.  Regular scanning is "live," meaning that it scans each file as you read and write it.  Doing an initial local scan is only to do deeper scans into archives, etc. that may be harbouring pre-existing malicious files of some sort.

    To avoid the initial scan issues, create a new custom scan, and only include your internal hard disk in the places to scan list.  You can create another custom scan for each external device if you'd like, or just right click on the device in the finder and select "Scan with Sophos Anti-Virus" from your contextual menu to scan it without creating a repeatable custom scan.

    :1008432
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  • 0
    ananda wrote:

    I have just installed Sophos Free for Mac. I get the barber pole after starting the first scan. There is a read out of the number of files tyet to check and it always stops at the same place and hangs there. After some time either I stop the scan, which takes some time to get the message, or there is an error notice that Sophos cannot complete the scan. I uninstalled and reinstalled with the same result.

    Questions are

    How do I know if Sophos working now without completing initial scan?

    What to do about scanning the unscanned files

    ananda

    Sophos is running if the S shield is showing in the menu bar with a black S.  Regular scanning is "live," meaning that it scans each file as you read and write it.  Doing an initial local scan is only to do deeper scans into archives, etc. that may be harbouring pre-existing malicious files of some sort.

    To avoid the initial scan issues, create a new custom scan, and only include your internal hard disk in the places to scan list.  You can create another custom scan for each external device if you'd like, or just right click on the device in the finder and select "Scan with Sophos Anti-Virus" from your contextual menu to scan it without creating a repeatable custom scan.

    :1008432
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