I have tried three times now, installing the Free Virus Removal Tool and although it does install, when I open it I get a very slow opening screen (which first displays the About and Cancel buttons) and eventually the command button to scan appears on the lower right side. The rest of the screen is blank, save for the Sophos logo at the top, the blue borders and the about & cancel buttons, bottom left. I have clicked the scan button, it disappears and I cannot tell if the software is doing anything. Although when I uninstalled it (which I have done three times now) the command prompt screen opens--just before the program is removed--and says that Sophos is preparing to scan (or something to that effect). What on earth am I doing incorrectly here? I am running Windows 7 Home Premium SP1, 64bit.
Thanks,
Matt
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