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Message says "Sophos Anti-Virus is not running"

alansky

I've suddenly started getting a "Sophos Anti-Virus is not running" message after restarting my Mac. Running OS X 10.7.4. When I check Activity Monitor, SophosUIServer and SophosAutoUpdate appear to be running normally. The application itself does not run in the background and never has. Why am I getting this message?

Thanks!

:1007481


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    Hello Hughmoz,

    The "black shield" that is mentioned in the documentation should appear in the menu bar. It will be a black outline when the on-access scanner is enabled, and will turn grey when the on-access scanner is disabled. If the software is working normally, it shows an "S" in the middle of the shield. You'll see an "X" if there is an issue. Click the shield icon to get a menu, the first entry typically tells you the status.

    The dock icon is always blue & white and doesn't show any status information. Most people leave the regular program closed, only opening it if they need to adjust a scan schedule, or change preferences, or run a manual scan.

    As for scans taking a long time - depends on how big your disk is, and also whether you are scanning the whole disk (if so, the "calculating" step is fast) or a bunch of specific folders (then the "calculating" step can be slower - I know it sounds odd but its true). Also, I would suggest running version 9 - it resolves a few issues related to the scan progress being updated correctly in the user interface (the scan would run in the background, but the user interface gets out of synch).

    Hope that helps.

    :1013016
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  • 0

    Hello Hughmoz,

    The "black shield" that is mentioned in the documentation should appear in the menu bar. It will be a black outline when the on-access scanner is enabled, and will turn grey when the on-access scanner is disabled. If the software is working normally, it shows an "S" in the middle of the shield. You'll see an "X" if there is an issue. Click the shield icon to get a menu, the first entry typically tells you the status.

    The dock icon is always blue & white and doesn't show any status information. Most people leave the regular program closed, only opening it if they need to adjust a scan schedule, or change preferences, or run a manual scan.

    As for scans taking a long time - depends on how big your disk is, and also whether you are scanning the whole disk (if so, the "calculating" step is fast) or a bunch of specific folders (then the "calculating" step can be slower - I know it sounds odd but its true). Also, I would suggest running version 9 - it resolves a few issues related to the scan progress being updated correctly in the user interface (the scan would run in the background, but the user interface gets out of synch).

    Hope that helps.

    :1013016
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