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Message says "Sophos Anti-Virus is not running"

alansky

I've suddenly started getting a "Sophos Anti-Virus is not running" message after restarting my Mac. Running OS X 10.7.4. When I check Activity Monitor, SophosUIServer and SophosAutoUpdate appear to be running normally. The application itself does not run in the background and never has. Why am I getting this message?

Thanks!

:1007481


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  • 0
    wombat wrote:

    I have reinstalled Sophos and the same error message appeared as in the thread title.  Sophos 8.0.15C  Mac OS 10.8.4.  However, it does seem to be scanning local drives successfully and is about 20% done.  Would browsing privately have anything to do with this?

    Hi,

    The message applies to the on-access scanner. The on-demand and scheduled scans would be unaffected by this issue.

    We have made some improvements in version 9 (preview release this week) that should address this problem in a number of circumstances. Its been difficult to track down what is causing it, as the logs don't really indicate what has gone wrong and also we've been unable to reproduce this in our lab. But that hasn't prevented us from making some tactical changes in potential areas.

    :1012376
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  • 0
    wombat wrote:

    I have reinstalled Sophos and the same error message appeared as in the thread title.  Sophos 8.0.15C  Mac OS 10.8.4.  However, it does seem to be scanning local drives successfully and is about 20% done.  Would browsing privately have anything to do with this?

    Hi,

    The message applies to the on-access scanner. The on-demand and scheduled scans would be unaffected by this issue.

    We have made some improvements in version 9 (preview release this week) that should address this problem in a number of circumstances. Its been difficult to track down what is causing it, as the logs don't really indicate what has gone wrong and also we've been unable to reproduce this in our lab. But that hasn't prevented us from making some tactical changes in potential areas.

    :1012376
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