Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 60 replies
  • Subscribers 6 subscribers
  • Views 224461 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Message says "Sophos Anti-Virus is not running"

alansky

I've suddenly started getting a "Sophos Anti-Virus is not running" message after restarting my Mac. Running OS X 10.7.4. When I check Activity Monitor, SophosUIServer and SophosAutoUpdate appear to be running normally. The application itself does not run in the background and never has. Why am I getting this message?

Thanks!

:1007481


This thread was automatically locked due to age.
Parents
  • 0

    I experienced the message that is the topic of this thread about a day ago (5/7/13). I have been running 10.8.3 on a late '09 Mini and installed Office 2011 on 4/27/13 (ca. 11 days ago). My shield has been grayed out.  The console showed the following

    system.log
    (The following repeated about every minute.)
    May  8 22:17:54 macintosh-3 com.apple.kextd[12]: Can't load /Library/Sophos Anti-Virus/InterCheck.app/Contents/Resources/Sophos Anti-Virus.kext - a different version is already loaded.
    May  8 22:17:54 macintosh-3 com.apple.launchd[1] (com.sophos.intercheck[14628]): Exited with code: 1
    May  8 22:17:54 macintosh-3 com.apple.launchd[1] (com.sophos.intercheck): Throttling respawn: Will start in 10 seconds

    Based on the message above, I copied Bob's kext removal command into the console and executed it. The forced restart was apparently not needed, based on the returned message.

    The Sophos shield turned black. The preferences show that on-access scanning is on. So this was a fix for me.

    However, I downloaded the EICAR file both before and after this fix and got no warning either time.

    :1012164
Reply
  • 0

    I experienced the message that is the topic of this thread about a day ago (5/7/13). I have been running 10.8.3 on a late '09 Mini and installed Office 2011 on 4/27/13 (ca. 11 days ago). My shield has been grayed out.  The console showed the following

    system.log
    (The following repeated about every minute.)
    May  8 22:17:54 macintosh-3 com.apple.kextd[12]: Can't load /Library/Sophos Anti-Virus/InterCheck.app/Contents/Resources/Sophos Anti-Virus.kext - a different version is already loaded.
    May  8 22:17:54 macintosh-3 com.apple.launchd[1] (com.sophos.intercheck[14628]): Exited with code: 1
    May  8 22:17:54 macintosh-3 com.apple.launchd[1] (com.sophos.intercheck): Throttling respawn: Will start in 10 seconds

    Based on the message above, I copied Bob's kext removal command into the console and executed it. The forced restart was apparently not needed, based on the returned message.

    The Sophos shield turned black. The preferences show that on-access scanning is on. So this was a fix for me.

    However, I downloaded the EICAR file both before and after this fix and got no warning either time.

    :1012164
Children
No Data