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Message says "Sophos Anti-Virus is not running"

alansky

I've suddenly started getting a "Sophos Anti-Virus is not running" message after restarting my Mac. Running OS X 10.7.4. When I check Activity Monitor, SophosUIServer and SophosAutoUpdate appear to be running normally. The application itself does not run in the background and never has. Why am I getting this message?

Thanks!

:1007481


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Parents
  • 0

    The posted solution by Bob Cook did not work for me.  

    below is my log:

    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/preupgrade
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/preinstall
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/preflight
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/postupgrade
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/postinstall
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/postflight
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/VolumeCheck
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVSrv8.0.8.1.pkg/Contents/Resources/preinstall
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVSrv8.0.8.1.pkg/Contents/Resources/postflight
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVSUMScanKit8.0.8.1.pkg/Contents/Resources/preinstall
    com.sophos.autoupdate: Download completed at 06:07:22 08 April 2013
    com.sophos.autoupdate: Software is up-to-date at 06:07:25 08 April 2013
    com.sophos.autoupdate: Info: Checked primary server at 06:07 on 08 April 2013
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 07:07:24 08 April 2013
    com.sophos.autoupdate: Catalogue updated at 07:07:25 08 April 2013
    com.sophos.autoupdate: Download started at 07:07:25 08 April 2013
    com.sophos.autoupdate: Download completed at 07:07:26 08 April 2013
    com.sophos.autoupdate: Software is up-to-date at 07:07:28 08 April 2013
    com.sophos.autoupdate: Info: Checked primary server at 07:07 on 08 April 2013
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 08:07:27 08 April 2013
    com.sophos.autoupdate: Catalogue updated at 08:07:28 08 April 2013
    com.sophos.autoupdate: Download started at 08:07:28 08 April 2013
    com.sophos.autoupdate: Download completed at 08:07:30 08 April 2013
    com.sophos.autoupdate: Update started at 08:07:30 08 April 2013
    com.sophos.intercheck: Fatal Error: Unable to initialise virus detection engine [0x80040200]
    com.sophos.intercheck: Sophos Anti-Virus cannot continue

    :1011960
Reply
  • 0

    The posted solution by Bob Cook did not work for me.  

    below is my log:

    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/preupgrade
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/preinstall
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/preflight
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/postupgrade
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/postinstall
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/postflight
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Resources/VolumeCheck
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVSrv8.0.8.1.pkg/Contents/Resources/preinstall
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVSrv8.0.8.1.pkg/Contents/Resources/postflight
    com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVSUMScanKit8.0.8.1.pkg/Contents/Resources/preinstall
    com.sophos.autoupdate: Download completed at 06:07:22 08 April 2013
    com.sophos.autoupdate: Software is up-to-date at 06:07:25 08 April 2013
    com.sophos.autoupdate: Info: Checked primary server at 06:07 on 08 April 2013
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 07:07:24 08 April 2013
    com.sophos.autoupdate: Catalogue updated at 07:07:25 08 April 2013
    com.sophos.autoupdate: Download started at 07:07:25 08 April 2013
    com.sophos.autoupdate: Download completed at 07:07:26 08 April 2013
    com.sophos.autoupdate: Software is up-to-date at 07:07:28 08 April 2013
    com.sophos.autoupdate: Info: Checked primary server at 07:07 on 08 April 2013
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 08:07:27 08 April 2013
    com.sophos.autoupdate: Catalogue updated at 08:07:28 08 April 2013
    com.sophos.autoupdate: Download started at 08:07:28 08 April 2013
    com.sophos.autoupdate: Download completed at 08:07:30 08 April 2013
    com.sophos.autoupdate: Update started at 08:07:30 08 April 2013
    com.sophos.intercheck: Fatal Error: Unable to initialise virus detection engine [0x80040200]
    com.sophos.intercheck: Sophos Anti-Virus cannot continue

    :1011960
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