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Message says "Sophos Anti-Virus is not running"

alansky

I've suddenly started getting a "Sophos Anti-Virus is not running" message after restarting my Mac. Running OS X 10.7.4. When I check Activity Monitor, SophosUIServer and SophosAutoUpdate appear to be running normally. The application itself does not run in the background and never has. Why am I getting this message?

Thanks!

:1007481


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  • 0

    Hi rippje,

    Thanks for your description, it means that the on-access scanner process (Intercheck) isn't running but the kernel extension (kext) is still installed. This isn't going to make Intercheck very happy.

    You can attempt to manually uninstall the kext with this command:

    sudo kextunload -b com.sophos.kext.sav

    Then attempt to force restart Intercheck with this command:

    sudo launchctl load -w /Library/LaunchDaemons/com.sophos.intercheck.plist

    Note in both cases you will need to provide an administrative password for the sudo command. Let me know how it goes.

    :1011900
Reply
  • 0

    Hi rippje,

    Thanks for your description, it means that the on-access scanner process (Intercheck) isn't running but the kernel extension (kext) is still installed. This isn't going to make Intercheck very happy.

    You can attempt to manually uninstall the kext with this command:

    sudo kextunload -b com.sophos.kext.sav

    Then attempt to force restart Intercheck with this command:

    sudo launchctl load -w /Library/LaunchDaemons/com.sophos.intercheck.plist

    Note in both cases you will need to provide an administrative password for the sudo command. Let me know how it goes.

    :1011900
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