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Message says "Sophos Anti-Virus is not running"

alansky

I've suddenly started getting a "Sophos Anti-Virus is not running" message after restarting my Mac. Running OS X 10.7.4. When I check Activity Monitor, SophosUIServer and SophosAutoUpdate appear to be running normally. The application itself does not run in the background and never has. Why am I getting this message?

Thanks!

:1007481


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    I keep getting the "not running" message since about 1-2 months. I have reinstalled the latest version (twice), but it doesn't help, if anything I seem to be getting this error more often.

    Rebooting often fixes the issue for the time being.

    I'm running OSX 10.8.3  and the latest version of Sophos. Executing the kexstat cmd from that previous post I get:

      114    0 0xffffff7f82317000 0x5000     0x5000     com.sophos.kext.sav (8.0.4) <5 4 1>

    And the listing of the /var/run gets me this:

    srwxrwxrwx  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sau.ipc
    srw-------  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sau.ipcs
    -rw-------  1 root  daemon  4  2 apr 20:06 /var/run/com.sophos.sau.pid
    srwxrwxrwx  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sav.ipc
    srw-------  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sav.ipcs
    -rw-------  1 root  daemon  5  2 apr 20:06 /var/run/com.sophos.sav.pid
    srwxrwxrwx  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sav.quarantine
    srwxrwxrwx  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sav.scan

    If I do a "ps -e|grep InterCheck" I get the pid for the grep command.

    Can I provide you with any other info?

    :1011898
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  • 0

    I keep getting the "not running" message since about 1-2 months. I have reinstalled the latest version (twice), but it doesn't help, if anything I seem to be getting this error more often.

    Rebooting often fixes the issue for the time being.

    I'm running OSX 10.8.3  and the latest version of Sophos. Executing the kexstat cmd from that previous post I get:

      114    0 0xffffff7f82317000 0x5000     0x5000     com.sophos.kext.sav (8.0.4) <5 4 1>

    And the listing of the /var/run gets me this:

    srwxrwxrwx  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sau.ipc
    srw-------  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sau.ipcs
    -rw-------  1 root  daemon  4  2 apr 20:06 /var/run/com.sophos.sau.pid
    srwxrwxrwx  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sav.ipc
    srw-------  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sav.ipcs
    -rw-------  1 root  daemon  5  2 apr 20:06 /var/run/com.sophos.sav.pid
    srwxrwxrwx  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sav.quarantine
    srwxrwxrwx  1 root  daemon  0  2 apr 20:06 /var/run/com.sophos.sav.scan

    If I do a "ps -e|grep InterCheck" I get the pid for the grep command.

    Can I provide you with any other info?

    :1011898
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