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Message says "Sophos Anti-Virus is not running"

alansky

I've suddenly started getting a "Sophos Anti-Virus is not running" message after restarting my Mac. Running OS X 10.7.4. When I check Activity Monitor, SophosUIServer and SophosAutoUpdate appear to be running normally. The application itself does not run in the background and never has. Why am I getting this message?

Thanks!

:1007481


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    Hi Artemis99,

    Very interesting situation. You mention that you've installed our product as an additional anti-virus product on your Mac. What other soultion are you using? I ask because I might be able to set up a similar machine in our test lab.

    What output do you get when you run this command:

    kextstat | grep -i sophos

    On my Mac (running OS X 10.8.3) I get this:

    213 0 0xffffff7f82096000 0x5000 0x5000 com.sophos.kext.sav (8.0.4) <5 4 1>

    If Intercheck is not running, you shouldn't see anything listed. If you do, its an error condition (which explains why Intercheck isn't happy).

    Other things to check would include permissions on the various files under /Library/Sophos Anti-Virus. But if you've recently reinstalled then those should be correct (the installer would normally fix any issues automatically).

    :1011888
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  • 0

    Hi Artemis99,

    Very interesting situation. You mention that you've installed our product as an additional anti-virus product on your Mac. What other soultion are you using? I ask because I might be able to set up a similar machine in our test lab.

    What output do you get when you run this command:

    kextstat | grep -i sophos

    On my Mac (running OS X 10.8.3) I get this:

    213 0 0xffffff7f82096000 0x5000 0x5000 com.sophos.kext.sav (8.0.4) <5 4 1>

    If Intercheck is not running, you shouldn't see anything listed. If you do, its an error condition (which explains why Intercheck isn't happy).

    Other things to check would include permissions on the various files under /Library/Sophos Anti-Virus. But if you've recently reinstalled then those should be correct (the installer would normally fix any issues automatically).

    :1011888
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