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Message says "Sophos Anti-Virus is not running"

alansky

I've suddenly started getting a "Sophos Anti-Virus is not running" message after restarting my Mac. Running OS X 10.7.4. When I check Activity Monitor, SophosUIServer and SophosAutoUpdate appear to be running normally. The application itself does not run in the background and never has. Why am I getting this message?

Thanks!

:1007481


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    I have also just got this message today, I'm on 10.8.2. My shield is grayed out. In activity monitor I have three process, Sophos Anti-Virus, SophusAntiVirus and SophusUIServer. In preferences the on access scanner is off. But I can't set it to on, when I try I get an popup box, "on-access Scanner failed to set preferences". In the about box it reads threat detection engine (null), Threat data: (null).

    Not sure what has happened I've had it installed for many months, any ideas on what to do/try to get it re-started for on-access scanning?

    Thanks

    :1011498
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  • 0

    I have also just got this message today, I'm on 10.8.2. My shield is grayed out. In activity monitor I have three process, Sophos Anti-Virus, SophusAntiVirus and SophusUIServer. In preferences the on access scanner is off. But I can't set it to on, when I try I get an popup box, "on-access Scanner failed to set preferences". In the about box it reads threat detection engine (null), Threat data: (null).

    Not sure what has happened I've had it installed for many months, any ideas on what to do/try to get it re-started for on-access scanning?

    Thanks

    :1011498
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