Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 60 replies
  • Subscribers 6 subscribers
  • Views 224417 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Message says "Sophos Anti-Virus is not running"

alansky

I've suddenly started getting a "Sophos Anti-Virus is not running" message after restarting my Mac. Running OS X 10.7.4. When I check Activity Monitor, SophosUIServer and SophosAutoUpdate appear to be running normally. The application itself does not run in the background and never has. Why am I getting this message?

Thanks!

:1007481


This thread was automatically locked due to age.
Parents
  • 0

    Hello Alan,

    while UI issues should definitely not occur - as long as you can access the UI (Preferences) by whatever means it likely still works. To check the on-access component visit EICAR, go to ANTI-MALWARE TESTFILE and choose DOWNLOAD on the left and select one of the items. If you get an alert when downloading or trying to open the downloaded file (depending on your settings and the file) you can be sure that on-access works.

    HTH

    Christian

    :1007519
Reply
  • 0

    Hello Alan,

    while UI issues should definitely not occur - as long as you can access the UI (Preferences) by whatever means it likely still works. To check the on-access component visit EICAR, go to ANTI-MALWARE TESTFILE and choose DOWNLOAD on the left and select one of the items. If you get an alert when downloading or trying to open the downloaded file (depending on your settings and the file) you can be sure that on-access works.

    HTH

    Christian

    :1007519
Children
No Data