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"Sophos Anti-virus.app" Won't Open!

wstrohm

I have Sophos Anti-virus version 8.0.22, and my Get Info shows that I have just opened it (double-clicked the app) at this time. Only problem is, it doesn't open on either my primary or my backup (internal) hard disk. And if I open "Sophos Remove.app," I get the message "Sophos Anti-virus is not installed." But it is, according to Get Info, on both my hard disks. I have never had this problem before. Sophos has always worked perfectly. The Sophos AV menu icon is also gone on both hard disks, and it has been there for at least 2 years.

I don't remember how I purchased this app. I must have downloaded it and paid in some manner for which I have no record. No DVD or CD is in my files. Attached is a screenshot of my Utilities folder with the app and the Get Info data. Double-clicking or trying "File Open" does absolutely nothing. And this product has worked for a couple years, with regular updates coming from Sophos. I have no idea what is going on. I ran Apple Disk Utility (both "Repair Disk" and "Repair Permissions" and got "No repair necessary." I ran Alsoft "Disk Warrior," which reported no problems, and TechTool Pro, which also showed "Pass" on all tests.

Hardware: Apple Macintosh PowerPC 2.7 GHz dual-CPU G5, two Western Digital 1 TB internal hard drives, 5.5 GB RAM, ATI Radeon X800 XT graphics card

Software: Mac OS X Tiger version 10.4.11, Sophos Anti-virus version 8.0.22, Sophos Remove version 8.0.1. 

:1016183


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    wstrohm wrote:

    bobcook,

    Thanks for your response. I can't think of anything I have done that would have deleted that file; I didn't even know where it was located until after reading the Crashlog file. You are recommending that I remove all files related to Sophos Anti-virus, and I can do that, but how do I then get back a version of your application that will once again work with my 10.4.11? I repeat that your versions 8.0.9 and 8.0.22 DID WORK for a couple of years on this setup! Can you link me to a download whose installer will not tell me I can't use it?

    Hello wstrohm,

    I'm not at all surprised that the software has been working for you for many years. We test every release, to ensure good quality. There was no product change in the latest release of 8.0.23 that would have done the type of damage you describe (it was the same type of update as the last few releases - just an update to the anti-virus detection data). If you had successfully updated to 8.0.22, you would have successfully upgraded to 8.0.23.

    Re: a new installer, sorry to say that you are out of luck. We stopped publishing the 10.4-compatible installer from our website long ago. We are officially retiring support for Mac OS X 10.4 and 10.5, even for our business customers, as of April 2014 (three weeks from now). The cost to us was too high to keep supporting these versions for a very small percentage of our business customers and Home Edition users.

    :1016217
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  • 0
    wstrohm wrote:

    bobcook,

    Thanks for your response. I can't think of anything I have done that would have deleted that file; I didn't even know where it was located until after reading the Crashlog file. You are recommending that I remove all files related to Sophos Anti-virus, and I can do that, but how do I then get back a version of your application that will once again work with my 10.4.11? I repeat that your versions 8.0.9 and 8.0.22 DID WORK for a couple of years on this setup! Can you link me to a download whose installer will not tell me I can't use it?

    Hello wstrohm,

    I'm not at all surprised that the software has been working for you for many years. We test every release, to ensure good quality. There was no product change in the latest release of 8.0.23 that would have done the type of damage you describe (it was the same type of update as the last few releases - just an update to the anti-virus detection data). If you had successfully updated to 8.0.22, you would have successfully upgraded to 8.0.23.

    Re: a new installer, sorry to say that you are out of luck. We stopped publishing the 10.4-compatible installer from our website long ago. We are officially retiring support for Mac OS X 10.4 and 10.5, even for our business customers, as of April 2014 (three weeks from now). The cost to us was too high to keep supporting these versions for a very small percentage of our business customers and Home Edition users.

    :1016217
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