Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 6 replies
  • Subscribers 6 subscribers
  • Views 19342 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

"Sophos Anti-virus.app" Won't Open!

wstrohm

I have Sophos Anti-virus version 8.0.22, and my Get Info shows that I have just opened it (double-clicked the app) at this time. Only problem is, it doesn't open on either my primary or my backup (internal) hard disk. And if I open "Sophos Remove.app," I get the message "Sophos Anti-virus is not installed." But it is, according to Get Info, on both my hard disks. I have never had this problem before. Sophos has always worked perfectly. The Sophos AV menu icon is also gone on both hard disks, and it has been there for at least 2 years.

I don't remember how I purchased this app. I must have downloaded it and paid in some manner for which I have no record. No DVD or CD is in my files. Attached is a screenshot of my Utilities folder with the app and the Get Info data. Double-clicking or trying "File Open" does absolutely nothing. And this product has worked for a couple years, with regular updates coming from Sophos. I have no idea what is going on. I ran Apple Disk Utility (both "Repair Disk" and "Repair Permissions" and got "No repair necessary." I ran Alsoft "Disk Warrior," which reported no problems, and TechTool Pro, which also showed "Pass" on all tests.

Hardware: Apple Macintosh PowerPC 2.7 GHz dual-CPU G5, two Western Digital 1 TB internal hard drives, 5.5 GB RAM, ATI Radeon X800 XT graphics card

Software: Mac OS X Tiger version 10.4.11, Sophos Anti-virus version 8.0.22, Sophos Remove version 8.0.1. 

:1016183


This thread was automatically locked due to age.
Parents
  • 0
    wstrohm wrote:

    Any more ideas? Did you make some over-the-Internet update or other to your version 8 (unbeknownst to me) that dropped support for Tiger? Not only my "Get Info" box but also my Apple "System Profiler" shows your program as installed. It just will not open, and the menu item icon has disappeared..

    Nope. Same product support as we've had all along. But you certainly are in the minority of our users, sticking with OS X 10.4. Hope you realize that we are dropping support for that soon (April 2014).

    wstrohm wrote: 

    Edit again: Herein is attached the "Sophos Anti-virus Crash Log" as recorded and stored on my computer.

    That makes sense, as the product is only partially installed. Given that your system is in a very unknown state, its hard to give specific advice how to fix it, but if you want to remove the product completely it can be done manually. Basically, remove everything in the following list:

    /Library/Sophos Anti-Virus

    /Library/LaunchDaemos/com.sophos.*

    /Library/LaunchAgents/com.sophos.*

    /Library/Preferences/com.sophos.*

    /Library/Logs/Sophos Anti-Virus.log

    /Applications/Sophos Anti-Virus.app

    /Applications/Sophos Remove.app

    /var/db/receipts/com.sophos.*

    You'll need administrative rights to remove most of those files. Then reboot, to ensure everything is cleared from memory too. Then run through the list again, to ensure you got everything.

    Be cautious when deleting things in some of those directories. Not everything in there is related to our software. All of our files do contain the name "Sophos" though.

    :1016213
Reply
  • 0
    wstrohm wrote:

    Any more ideas? Did you make some over-the-Internet update or other to your version 8 (unbeknownst to me) that dropped support for Tiger? Not only my "Get Info" box but also my Apple "System Profiler" shows your program as installed. It just will not open, and the menu item icon has disappeared..

    Nope. Same product support as we've had all along. But you certainly are in the minority of our users, sticking with OS X 10.4. Hope you realize that we are dropping support for that soon (April 2014).

    wstrohm wrote: 

    Edit again: Herein is attached the "Sophos Anti-virus Crash Log" as recorded and stored on my computer.

    That makes sense, as the product is only partially installed. Given that your system is in a very unknown state, its hard to give specific advice how to fix it, but if you want to remove the product completely it can be done manually. Basically, remove everything in the following list:

    /Library/Sophos Anti-Virus

    /Library/LaunchDaemos/com.sophos.*

    /Library/LaunchAgents/com.sophos.*

    /Library/Preferences/com.sophos.*

    /Library/Logs/Sophos Anti-Virus.log

    /Applications/Sophos Anti-Virus.app

    /Applications/Sophos Remove.app

    /var/db/receipts/com.sophos.*

    You'll need administrative rights to remove most of those files. Then reboot, to ensure everything is cleared from memory too. Then run through the list again, to ensure you got everything.

    Be cautious when deleting things in some of those directories. Not everything in there is related to our software. All of our files do contain the name "Sophos" though.

    :1016213
Children
No Data