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"Sophos Anti-virus.app" Won't Open!

wstrohm

I have Sophos Anti-virus version 8.0.22, and my Get Info shows that I have just opened it (double-clicked the app) at this time. Only problem is, it doesn't open on either my primary or my backup (internal) hard disk. And if I open "Sophos Remove.app," I get the message "Sophos Anti-virus is not installed." But it is, according to Get Info, on both my hard disks. I have never had this problem before. Sophos has always worked perfectly. The Sophos AV menu icon is also gone on both hard disks, and it has been there for at least 2 years.

I don't remember how I purchased this app. I must have downloaded it and paid in some manner for which I have no record. No DVD or CD is in my files. Attached is a screenshot of my Utilities folder with the app and the Get Info data. Double-clicking or trying "File Open" does absolutely nothing. And this product has worked for a couple years, with regular updates coming from Sophos. I have no idea what is going on. I ran Apple Disk Utility (both "Repair Disk" and "Repair Permissions" and got "No repair necessary." I ran Alsoft "Disk Warrior," which reported no problems, and TechTool Pro, which also showed "Pass" on all tests.

Hardware: Apple Macintosh PowerPC 2.7 GHz dual-CPU G5, two Western Digital 1 TB internal hard drives, 5.5 GB RAM, ATI Radeon X800 XT graphics card

Software: Mac OS X Tiger version 10.4.11, Sophos Anti-virus version 8.0.22, Sophos Remove version 8.0.1. 

:1016183


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    Thanks for your response, ruckus.

    Unfortunately that download from your link will only open for Mac OS X 10.5, and as I wrote in my original post, I am running Mac OS X Tiger, version 10.4.11. Nevertheless, both your Sophos Antivirus versions 8.0.9 and your updated version 8.0.22 worked fine up until about a week ago on my computer. And my computer is claiming that it is installed, as you saw from my attached screenshot, although your Uninstall app is claiming that it is not.

    Any more ideas? Did you make some over-the-Internet update or other to your version 8 (unbeknownst to me) that dropped support for Tiger? Not only my "Get Info" box but also my Apple "System Profiler" shows your program as installed. It just will not open, and the menu item icon has disappeared..

    Edit:  I tried deleting all the Sophos-related "plists" in the Preferences folder in both my "Library" and Users' "Library" folders; there were entries in both Libraries. I did this only on one of my two HDs, so in case that didn't work I could copy them back from my other HD. And that didn't work. Still won't open on either disk.

    Edit again: Herein is attached the "Sophos Anti-virus Crash Log" as recorded and stored on my computer.

    :1016205
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  • 0

    Thanks for your response, ruckus.

    Unfortunately that download from your link will only open for Mac OS X 10.5, and as I wrote in my original post, I am running Mac OS X Tiger, version 10.4.11. Nevertheless, both your Sophos Antivirus versions 8.0.9 and your updated version 8.0.22 worked fine up until about a week ago on my computer. And my computer is claiming that it is installed, as you saw from my attached screenshot, although your Uninstall app is claiming that it is not.

    Any more ideas? Did you make some over-the-Internet update or other to your version 8 (unbeknownst to me) that dropped support for Tiger? Not only my "Get Info" box but also my Apple "System Profiler" shows your program as installed. It just will not open, and the menu item icon has disappeared..

    Edit:  I tried deleting all the Sophos-related "plists" in the Preferences folder in both my "Library" and Users' "Library" folders; there were entries in both Libraries. I did this only on one of my two HDs, so in case that didn't work I could copy them back from my other HD. And that didn't work. Still won't open on either disk.

    Edit again: Herein is attached the "Sophos Anti-virus Crash Log" as recorded and stored on my computer.

    :1016205
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