I am having problems with the install. The program was previously installed and working fine until one day the shield disappeared. I started it manually from the file in the library and tried to do a manual update. It failed so I ran the uninstall from the library, downloaded a new copy, installed and got all the way to the summary screen where I get:
"The Installation Failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
Tried to run a second install and it failed too. Another bit of information is that Sophos actually shows up in my applications in spite of this. I can open it, run scans, etc. The problem though, if I open the updater which puts the shield in my menu bar, click update now, it says that it is updating, but the program crashes.
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