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Failed To Download Update (Sophos Primary Server Down?)

TOKK777Anti

As of Sep 23rd, 10:00am PST, Sophos MacHomeAV can not download update.  Is Sophos Primary Server down? Or do I have other problem for only my Mac?  I use MacHomeAV for MacAir with Lion.  

:1009988


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    The issue isn't hardware-related (I've had no issues on any iMacs) -- but is more likely to be some combination of routing and location -- we use Akamai to distribute the updates, so your local pickup point could be down/unresponsive, or there could be some problem getting from the update process out of your computer to the local network -- sounds like a more likely problem, considering your other Mac isn't having a problem.

    So, my best-guess is that this is related to the network configuration in your iMac -- are you using WiFi on it?  Does the problem persist if you switch to a cable connection?

    :1010318
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  • 0

    The issue isn't hardware-related (I've had no issues on any iMacs) -- but is more likely to be some combination of routing and location -- we use Akamai to distribute the updates, so your local pickup point could be down/unresponsive, or there could be some problem getting from the update process out of your computer to the local network -- sounds like a more likely problem, considering your other Mac isn't having a problem.

    So, my best-guess is that this is related to the network configuration in your iMac -- are you using WiFi on it?  Does the problem persist if you switch to a cable connection?

    :1010318
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