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Can't uninstall - an "incompatible" version of Sophos Anti-Virus is already installed

brianblum

I want to install the latest version of SAV. When I try to install it though, I get this message

Sophos Anti-Virus can’’’’t be installed on this computer.

Another version of Sophos anti-virus software, which is not compatible with this version, is already installed. You must remove that version before attempting installation again.

I cannot find the Remove Sophos Anti-Virus package in my application folders as others have suggested, nor is it in the library. I see it in my Settings Preferences, but I can't delete it from there.

The version came with my iMac, I've had it since 2006, so it hasn't been updated in a long time.

How can I uninstall my current version so I can install the latest.

:1005043


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    Sorry... I must have been unclear.  You don't want the second link, you want the second option... listed as Option 2.  The first item in that list is SAV 7, which has what you need.

    I'm not sure if this will install over what you installed... but there should definitely be an uninstaller somewhere for SAV and SUM.

    One bonus is that since you've installed a trial version, you can contact our technical support directly and have them help you through the uninstall process!

    :1005089
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  • 0

    Sorry... I must have been unclear.  You don't want the second link, you want the second option... listed as Option 2.  The first item in that list is SAV 7, which has what you need.

    I'm not sure if this will install over what you installed... but there should definitely be an uninstaller somewhere for SAV and SUM.

    One bonus is that since you've installed a trial version, you can contact our technical support directly and have them help you through the uninstall process!

    :1005089
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