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Can't uninstall - an "incompatible" version of Sophos Anti-Virus is already installed

brianblum

I want to install the latest version of SAV. When I try to install it though, I get this message

Sophos Anti-Virus can’’’’t be installed on this computer.

Another version of Sophos anti-virus software, which is not compatible with this version, is already installed. You must remove that version before attempting installation again.

I cannot find the Remove Sophos Anti-Virus package in my application folders as others have suggested, nor is it in the library. I see it in my Settings Preferences, but I can't delete it from there.

The version came with my iMac, I've had it since 2006, so it hasn't been updated in a long time.

How can I uninstall my current version so I can install the latest.

:1005043


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    Hi Andrew,

    I downloaded SAV 7 (second one on the list: SUM 2.5) and installed it. There is now a Sophos Update Manager file in my Applications list but there is nowhere that I can see to uninstall it (there is no separate uninstall icon in the Applications list or in the Library/Application Support). I even tried opening the package for the Sophos Update Manager, but there is no uninstall icon there either. What do I do next to fix this problem?

    Thanks,

    Brian

    :1005069
Reply
  • 0

    Hi Andrew,

    I downloaded SAV 7 (second one on the list: SUM 2.5) and installed it. There is now a Sophos Update Manager file in my Applications list but there is nowhere that I can see to uninstall it (there is no separate uninstall icon in the Applications list or in the Library/Application Support). I even tried opening the package for the Sophos Update Manager, but there is no uninstall icon there either. What do I do next to fix this problem?

    Thanks,

    Brian

    :1005069
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