Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 15 replies
  • Subscribers 6 subscribers
  • Views 5076 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Installation Error

cb

I'm getting the following error when I try to install Sophos for Mac.

20/09/2011 19:39:04.554 com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [3857] for authorization created by '/System/Library/CoreServices/Installer.app' [3816]

20/09/2011 19:39:04.587 installd: PackageKit: ----- Begin install -----

20/09/2011 19:39:20.942 installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “SophosUI7.2.7.pkg”." UserInfo=0x7fdf5aa44440 {NSFilePath=./postflight, NSURL=file://localhost/Volumes/Sophos%20Anti-Virus%20Home%20Edition%20OS%20X%2010.4%2B/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI7.2.7.pkg, PKInstallPackageIdentifier=com.sophos.ui.7.2.7.installer, NSLocalizedDescription=An error occurred while running scripts from the package “SophosUI7.2.7.pkg”.} {

    NSFilePath = "./postflight";

    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSophosUI7.2.7.pkg\U201d.";

    NSURL = "file://localhost/Volumes/Sophos%20Anti-Virus%20Home%20Edition%20OS%20X%2010.4%2B/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI7.2.7.pkg";

    PKInstallPackageIdentifier = "com.sophos.ui.7.2.7.installer";

}

20/09/2011 19:39:21.609 Installer: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

I've removed the two Sophos directories from Applications, the directory from Library, and the 3 plist files from LaunchDeamons and retried, but it fails to install every time. I'm using a MacBookPro running Lion.

I think it did install correctly first time, however my machine ground to a halt so I ran the uninstaller and removed it. I'd like to try again, however it's now not installing. After these failed installs, the uninstaller does not think it's installed (fair enough I guess) and I delete manually.

Any thoughts, tips?

CB

:1003935


This thread was automatically locked due to age.
Parents
  • 0

    Thanks for the response Andrew, however it's the same result I'm afraid.

    I'd already repaired permissions, but I repaired them again and the only message I got was 

    Warning: SUID file “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAgent” has been modified and will not be repaired.

    I then ran the installer again after a clean reboot (and remembered to uncheck the stupid Lion restart programs checkbox) but it failed again. In the /var/log/install.log I see this additional line, not sure if it's of any use

    IFDInstallController 29516DF0 state = 7

    My only other observation is as I go through the wizard, pushing next at the checking for updates step is very (very) quick, as if it is failing immediately. Possibly my imagination, and there's simply no update, however I thought it worth mentioning. Could a router cause any issues?

    :1003955
Reply
  • 0

    Thanks for the response Andrew, however it's the same result I'm afraid.

    I'd already repaired permissions, but I repaired them again and the only message I got was 

    Warning: SUID file “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAgent” has been modified and will not be repaired.

    I then ran the installer again after a clean reboot (and remembered to uncheck the stupid Lion restart programs checkbox) but it failed again. In the /var/log/install.log I see this additional line, not sure if it's of any use

    IFDInstallController 29516DF0 state = 7

    My only other observation is as I go through the wizard, pushing next at the checking for updates step is very (very) quick, as if it is failing immediately. Possibly my imagination, and there's simply no update, however I thought it worth mentioning. Could a router cause any issues?

    :1003955
Children
No Data