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Installation Error

cb

I'm getting the following error when I try to install Sophos for Mac.

20/09/2011 19:39:04.554 com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [3857] for authorization created by '/System/Library/CoreServices/Installer.app' [3816]

20/09/2011 19:39:04.587 installd: PackageKit: ----- Begin install -----

20/09/2011 19:39:20.942 installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “SophosUI7.2.7.pkg”." UserInfo=0x7fdf5aa44440 {NSFilePath=./postflight, NSURL=file://localhost/Volumes/Sophos%20Anti-Virus%20Home%20Edition%20OS%20X%2010.4%2B/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI7.2.7.pkg, PKInstallPackageIdentifier=com.sophos.ui.7.2.7.installer, NSLocalizedDescription=An error occurred while running scripts from the package “SophosUI7.2.7.pkg”.} {

    NSFilePath = "./postflight";

    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSophosUI7.2.7.pkg\U201d.";

    NSURL = "file://localhost/Volumes/Sophos%20Anti-Virus%20Home%20Edition%20OS%20X%2010.4%2B/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI7.2.7.pkg";

    PKInstallPackageIdentifier = "com.sophos.ui.7.2.7.installer";

}

20/09/2011 19:39:21.609 Installer: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

I've removed the two Sophos directories from Applications, the directory from Library, and the 3 plist files from LaunchDeamons and retried, but it fails to install every time. I'm using a MacBookPro running Lion.

I think it did install correctly first time, however my machine ground to a halt so I ran the uninstaller and removed it. I'd like to try again, however it's now not installing. After these failed installs, the uninstaller does not think it's installed (fair enough I guess) and I delete manually.

Any thoughts, tips?

CB

:1003935


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  • 0

    I'd suggest repairing disk permissions and ensuring you're authenticating as an administrator who has full write access.  That error log looks suspiciously like there are places the OS is refusing to let you write to disk.  It's also possible that another install is in an incomplete state -- make sure you have everything possible shut down before running the Sophos installer.  Use Activity Monitor to quit all stray applications and processes.

    :1003941
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  • 0

    I'd suggest repairing disk permissions and ensuring you're authenticating as an administrator who has full write access.  That error log looks suspiciously like there are places the OS is refusing to let you write to disk.  It's also possible that another install is in an incomplete state -- make sure you have everything possible shut down before running the Sophos installer.  Use Activity Monitor to quit all stray applications and processes.

    :1003941
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