Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

System becomes unresponsive

I tried the AV out and found it had negative effects on my system. I have a Macbook Pro 3,1 with a 2.4ghz processor, 4gb of ram and a 500gb hd running 10.6.4. 

I noticed that start ups had become longer and icons on my desktop weren't immediately there, instead there were placeholder dashed rectangles. 

I attempted 2 separate scans. Both resulted about the same. My MBP became unresponsive, the items remaining count stopped and the CPU temperature dropped from an elevated working temp to a lower idle temp. I wasn't able to check through the activity monitor due to the unresponsiveness. Both times I had to press and hold the power button to shut down because clicking restart didnt respond.

Anyone else having this problem?

:1000063


This thread was automatically locked due to age.
Parents
  • Happened again this morning.  Running Mac OS X 10.6.4, iMac i7, Sophos version 7.2.1.C, 3.12.11, and 4.59.  Time machine was turned off.   I had among other things, "activity monitor, "safari", "mail", "calendar", "text wrangler" running.  "Sophos Anti-Virus" was doing a "Scan Local Drives".   I looked at the log file as it was scanning and it apparently was scanning the BOOTCAMP partition because it logged that a file was corrupt on that partition.

    Here is what I noticed:

    1.  Apple mail became unresponsive.  Indicated mailboxes were attempting to update but cursor became color wheel of death.

    2.  Activity monitor showed very little CPU or IO activity.

    3.  Most items in menu bar caused cursor to become color wheel of death when hovering except Sophos and Meterologist (the two non-Apple items)

    4.  Attempted to start "terminal" from dock.  Showed it started but window never opened and it became unresponsive.

    5.  Safari was still responsive after Apple mail had become unresponsive but eventually Safari also became unresponsive.

    6.  Sophos Anti-Virus "items remaining" had stopped decreasing.  Although I'm not positive of this, I think it may have stopped at the exact same point as last night when the system hung.

    7.  The clock in the menu bar was hung.

    8.  Attempted to "sample" Sophos Anti-Virus using "Activity Monitor" but that eventually hung.  Never got the sample.

    9.  Dock became unresponsive.

    10.  "Textwrangler" window dragging was extremely delayed.  Window dragging of non-responsive applications was normal.

    11.  Attempted to attach to system using "ssh" from another mac, but would not connect.

    12.  After the menu clock had stopped for 40 minutes, I quit Sophos Anti-Virus.  It didn't disappear from dock (but it was unresponsive).  Didn't see it in "Activity Monitor", but system was still not operating properly.

    13.  "Activity Monitor" eventually became unresponsive but it still had the sample window showing it was trying to perform sampling.

    14.  At this point there was nothing else to do but hit the power button and reboot.

    Will try a "Custom Scan" on "Macintosh HD" so that BOOTCAMP is not scanned and see if that completes or hangs.

    Rand

    :1000168
Reply
  • Happened again this morning.  Running Mac OS X 10.6.4, iMac i7, Sophos version 7.2.1.C, 3.12.11, and 4.59.  Time machine was turned off.   I had among other things, "activity monitor, "safari", "mail", "calendar", "text wrangler" running.  "Sophos Anti-Virus" was doing a "Scan Local Drives".   I looked at the log file as it was scanning and it apparently was scanning the BOOTCAMP partition because it logged that a file was corrupt on that partition.

    Here is what I noticed:

    1.  Apple mail became unresponsive.  Indicated mailboxes were attempting to update but cursor became color wheel of death.

    2.  Activity monitor showed very little CPU or IO activity.

    3.  Most items in menu bar caused cursor to become color wheel of death when hovering except Sophos and Meterologist (the two non-Apple items)

    4.  Attempted to start "terminal" from dock.  Showed it started but window never opened and it became unresponsive.

    5.  Safari was still responsive after Apple mail had become unresponsive but eventually Safari also became unresponsive.

    6.  Sophos Anti-Virus "items remaining" had stopped decreasing.  Although I'm not positive of this, I think it may have stopped at the exact same point as last night when the system hung.

    7.  The clock in the menu bar was hung.

    8.  Attempted to "sample" Sophos Anti-Virus using "Activity Monitor" but that eventually hung.  Never got the sample.

    9.  Dock became unresponsive.

    10.  "Textwrangler" window dragging was extremely delayed.  Window dragging of non-responsive applications was normal.

    11.  Attempted to attach to system using "ssh" from another mac, but would not connect.

    12.  After the menu clock had stopped for 40 minutes, I quit Sophos Anti-Virus.  It didn't disappear from dock (but it was unresponsive).  Didn't see it in "Activity Monitor", but system was still not operating properly.

    13.  "Activity Monitor" eventually became unresponsive but it still had the sample window showing it was trying to perform sampling.

    14.  At this point there was nothing else to do but hit the power button and reboot.

    Will try a "Custom Scan" on "Macintosh HD" so that BOOTCAMP is not scanned and see if that completes or hangs.

    Rand

    :1000168
Children
No Data