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System becomes unresponsive

Chogidog

I tried the AV out and found it had negative effects on my system. I have a Macbook Pro 3,1 with a 2.4ghz processor, 4gb of ram and a 500gb hd running 10.6.4. 

I noticed that start ups had become longer and icons on my desktop weren't immediately there, instead there were placeholder dashed rectangles. 

I attempted 2 separate scans. Both resulted about the same. My MBP became unresponsive, the items remaining count stopped and the CPU temperature dropped from an elevated working temp to a lower idle temp. I wasn't able to check through the activity monitor due to the unresponsiveness. Both times I had to press and hold the power button to shut down because clicking restart didnt respond.

Anyone else having this problem?

:1000063


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    I also have similar issues.  Installed and updated Mac Home Edition yesterday, updated to Version 7.2.1C, threat engine 3.12.11, threat data 4.59.  Running i7 iMac, Mac OS X 10.6.4.  I started "Scan Local Drives".  I have a BOOTCAMP partition and a large VMWARE file.  I excluded both for "on-access scanning" but don't see any way to exclude from "Scan Local Drives".  I noticed that the number of items remaining was not decreasing quickly.  In fact it seemed stuck for a long time.  I also noticed that "Time Machine" and "Mobile Me syncing" also seemed stuck.  I canceled "Scan Local Drives" and my system eventually hung completely with the spinning color wheel of death for every application and Finder.  I had to power the system off and reboot.

    This morning I turned "Time Machine" off and started the "Scan Local Drives" again.  Items remaining is decreasing but very vey slowly.  "Activity Monitor" shows very little CPU or disk I/O, however the system hasn't hung and the count is decreasing, albeit very slowly.  Other than adding the exclude items to "on-access scanning" all other options are default.

    I've always heard great things about Sophos and I'm very appreciative that you are offering a free Mac version for home use.  I'm hoping that these issues are just growing pains and that they will be solved quickly.  I am surprised that the CPU and Disk I/O activity isn't much higher during the scan as I have 1.3M items left and this will take weeks if no months at the rate that it is performing the "Scan Local Drives". 

    Please let me know if there is anything that you would like me to test.  At the moment, "Time Machine" is off, "Mobile Me syncing" is still on, and the system has not hung.

    Rand

    :1000161
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  • 0

    I also have similar issues.  Installed and updated Mac Home Edition yesterday, updated to Version 7.2.1C, threat engine 3.12.11, threat data 4.59.  Running i7 iMac, Mac OS X 10.6.4.  I started "Scan Local Drives".  I have a BOOTCAMP partition and a large VMWARE file.  I excluded both for "on-access scanning" but don't see any way to exclude from "Scan Local Drives".  I noticed that the number of items remaining was not decreasing quickly.  In fact it seemed stuck for a long time.  I also noticed that "Time Machine" and "Mobile Me syncing" also seemed stuck.  I canceled "Scan Local Drives" and my system eventually hung completely with the spinning color wheel of death for every application and Finder.  I had to power the system off and reboot.

    This morning I turned "Time Machine" off and started the "Scan Local Drives" again.  Items remaining is decreasing but very vey slowly.  "Activity Monitor" shows very little CPU or disk I/O, however the system hasn't hung and the count is decreasing, albeit very slowly.  Other than adding the exclude items to "on-access scanning" all other options are default.

    I've always heard great things about Sophos and I'm very appreciative that you are offering a free Mac version for home use.  I'm hoping that these issues are just growing pains and that they will be solved quickly.  I am surprised that the CPU and Disk I/O activity isn't much higher during the scan as I have 1.3M items left and this will take weeks if no months at the rate that it is performing the "Scan Local Drives". 

    Please let me know if there is anything that you would like me to test.  At the moment, "Time Machine" is off, "Mobile Me syncing" is still on, and the system has not hung.

    Rand

    :1000161
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