SAV will not scan SSD on MacBook Pro w/ OS X 10.10.4

Question

I have reinstalled Sophos AV in an attmpt to get it to scan my SSD on a MacBook Pro running OS X 10.10.4. I have had success in the past on other Macs running SAV. When I select "scan this Mac" it shows "calculating" and then the message I get is that the "scan cannot be completed" and "an error occurred running the scan." Any ideas what is going wrong?

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serra · Accepted Answer

The SAV log should definitely not be empty. Another log you can check is the install.log, which is also available in console. That might give you some pointers as to what's failing.

If that doesn't give you any clues, if I was you I would probably try uninstalling again, following the instructions below.

1. Browse to this page and download a new copy of the installer (Click "Get Started" and follow the prompts) 
 2. Use the "Remove Sophos Antivirus" app to uninstall. You will find this in finder under Applications > Remove Sophos Antivirus 
 3. Restart your Mac 
 4. Check to make sure the following locations are empty 
 
 /Library/Sophos Anti-Virus 
 /Library/LaunchDaemos/com.sophos.* 
 /Library/LaunchAgents/com.sophos.* 
 /Library/Preferences/com.sophos.* 
 /Library/Logs/Sophos Anti-Virus.log 
 /Applications/Sophos Anti-Virus.app 
 /Applications/Sophos Remove.app 
 /var/db/receipts/com.sophos.* 
 
 You'll need administrative rights to remove most of those files. Then reboot, to ensure everything is cleared from memory too. Then run through the list again, to ensure you got everything. 
 
 Warning: Be cautious when deleting things in some of those directories. Not everything in there is related to our software - our files contain the name "Sophos".

5. Double-click the install app you downloaded in step 1 (The file is called savosx_he_r) 
 6. Follow the on-screen prompts until the install is complete

Also, sorry for all the inconveneince with this, it normally isn't such a hassle to update SAV, I promise! 
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