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Scan cannot be completed

I've tried to scan my local files for two days now after a Troj/Zbot-JAE popped up on my Quarantine Manager. Not only do I get errors that it cannot clean up the threat, it doesn't give a location of the file infected. I know that normally means it's on the Time Machine. I disconnected the time machine (as it's an external drive) and ran the scan again. Now it tells me it cannot complete the scan. Very frustrating!!! Any suggestions?

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0 ruckus over 10 years ago

Are there any other drives that are plugged in?

I generally find that clearing the item from the Quarantine Manager, then setting up a custom scan and limiting the scan to the main drive resolves these problems.
:1019525

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0 ruckus over 10 years ago

Are there any other drives that are plugged in?

I generally find that clearing the item from the Quarantine Manager, then setting up a custom scan and limiting the scan to the main drive resolves these problems.
:1019525

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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Scan cannot be completed

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