The problem started when I upgraded from 10.6.8 to 10.9. I just tried uninstalling and reinstalling SAV but that hasn't solvedc the solved the problem.
Note-- this is NOT like the other Mavericks thread where the system is frozen... system and all other apps work fine, but Sophos can't complete any fixes for any viruses detected.
Below are my latest system diagnostic report for SAV (I have similar ones for every day) and the latest console error messages; can anyone able to tell me what is going on??
Console:
6/9/14 1:22:24.306 PM WindowServer[99]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "SophosUIServer" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x28157, PID 6333)
6/9/14 1:22:24.306 PM WindowServer[99]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "Sophos Anti-Virus" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x1f453, PID 6004)
6/9/14 1:29:41.150 PM launchservicesd[53]: Application App:"Sophos Anti-Virus" asn:0x0-25b25b pid:6004 refs=8 @ 0x7f8c51e24aa0 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x29e29e pid=7326 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue
6/9/14 1:29:41.151 PM WindowServer[99]: [cps/setfront] Failed setting the front application to Sophos Anti-Virus, psn 0x0-0x25b25b, securitySessionID=0x186a4, err=-13066
6/9/14 1:30:06.000 PM kernel[0]: process Sophos Anti-Viru[6004] caught causing excessive wakeups. Observed wakeups rate (per sec): 2012; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 947211
6/9/14 1:30:13.127 PM spindump[7330]: Saved wakeups_resource.spin report for Sophos Anti-Virus version 9.0.1 () to /Library/Logs/DiagnosticReports/Sophos Anti-Virus_2014-06-09-133013_dan-doernbergs-imac.wakeups_resource.spin
6/9/14 1:30:30.996 PM WindowServer[99]: disable_update_timeout: UI updates were forcibly disabled by application "Sophos Anti-Virus" for over 1.00 seconds. Server has re-enabled them.
6/9/14 1:30:31.009 PM WindowServer[99]: common_reenable_update: UI updates were finally reenabled by application "Sophos Anti-Virus" after 1.31 seconds (server forcibly re-enabled them after 1.30 seconds)
cd /Library/Application Support/Sophos/opm-sa/Installer.app/Contents/MacOS
Process: SophosAVAgent [6011]
Path: /Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAVAgent
Identifier: SophosAVAgent
Version: ???
Code Type: X86 (Native)
Parent Process: SophosAntiVirus [5925]
Responsible: SophosAntiVirus [5925]
User ID: 0
Date/Time: 2014-06-09 00:02:40.133 -0400
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: BE7E605A-1BDF-3D1D-A12B-C2394D2C8A8F
Sleep/Wake UUID: 70421DE6-19C2-43D3-AED4-6FFB691B14E5
Crashed Thread: 2
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSSetM addObject:]: object cannot be nil'
Application Specific Backtrace 1:
0 CoreFoundation 0x949e8471 __raiseError + 193
1 libobjc.A.dylib 0x94666091 objc_exception_throw + 162
2 CoreFoundation 0x948f62ca -[__NSSetM addObject:] + 698
3 SUMScanKit 0x000354ad -[SUMLocalVolumesScanExecutor lookForThreats] + 294
4 SUMScanKit 0x00033117 -[SUMScanExecutor(PrivateMethods) executeScan] + 607
5 SUMScanKit 0x00032a7a -[SUMScanExecutor start] + 113
6 Foundation 0x9a0f4f0e -[NSThread main] + 45
7 Foundation 0x9a0f4e66 __NSThread__main__ + 1426
8 libsystem_pthread.dylib 0x978f55fb _pthread_body + 144
9 libsystem_pthread.dylib 0x978f5485 _pthread_struct_init + 0
10 libsystem_pthread.dylib 0x978facf2 thread_start + 34
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x9301af7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9301a16c mach_msg + 68
2 com.apple.CoreFoundation 0x948f9c09 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x948f91e1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x948f89fa CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x948f885b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x9a0f72f9 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277
7 com.apple.Foundation 0x9a1464bb -[NSRunLoop(NSRunLoop) runUntilDate:] + 73
8 SophosAVAgent 0x000028a4 doWork + 321
9 SophosAVAgent 0x0000275e main + 18
10 SophosAVAgent 0x0000256d start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93020992 kevent64 + 10
1 libdispatch.dylib 0x94298899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x94298532 _dispatch_mgr_thread + 52
Thread 2 Crashed:
0 com.apple.CoreFoundation 0x949e8dc7 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 com.apple.CoreFoundation 0x949e8770 __raiseError + 960
2 libobjc.A.dylib 0x94666091 objc_exception_throw + 162
3 com.apple.CoreFoundation 0x948f62ca -[__NSSetM addObject:] + 698
4 com.sophos.sum.scan.kit 0x000354ad -[SUMLocalVolumesScanExecutor lookForThreats] + 294
5 com.sophos.sum.scan.kit 0x00033117 -[SUMScanExecutor(PrivateMethods) executeScan] + 607
6 com.sophos.sum.scan.kit 0x00032a7a -[SUMScanExecutor start] + 113
7 com.apple.Foundation 0x9a0f4f0e -[NSThread main] + 45
8 com.apple.Foundation 0x9a0f4e66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x978f55fb _pthread_body + 144
10 libsystem_pthread.dylib 0x978f5485 _pthread_start + 130
11 libsystem_pthread.dylib 0x978facf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9301f7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x978f7d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x978f9bd9 pthread_cond_wait$UNIX2003 + 71
3 com.sophos.sav.savi 0xc02c5f86 SAVIplatWaitEvent + 406
4 com.sophos.sav.savi 0xc03280f6 scThreadFn + 198
5 com.sophos.sav.savi 0xc02c504b startThread + 187
6 libsystem_pthread.dylib 0x978f55fb _pthread_body + 144
7 libsystem_pthread.dylib 0x978f5485 _pthread_start + 130
8 libsystem_pthread.dylib 0x978facf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x93020f42 __sem_wait + 10
1 com.sophos.sav.savi 0xc02c67fe SAVIplatWaitSemaphore + 222
2 com.sophos.sav.savi 0xc02c2763 SXLThread + 355
3 com.sophos.sav.savi 0xc02c504b startThread + 187
4 libsystem_pthread.dylib 0x978f55fb _pthread_body + 144
5 libsystem_pthread.dylib 0x978f5485 _pthread_start + 130
6 libsystem_pthread.dylib 0x978facf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x93020f42 __sem_wait + 10
1 com.sophos.sav.savi 0xc02c67fe SAVIplatWaitSemaphore + 222
2 com.sophos.sav.savi 0xc02c2763 SXLThread + 355
3 com.sophos.sav.savi 0xc02c504b startThread + 187
4 libsystem_pthread.dylib 0x978f55fb _pthread_body + 144
5 libsystem_pthread.dylib 0x978f5485 _pthread_start + 130
6 libsystem_pthread.dylib 0x978facf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x93020f42 __sem_wait + 10
1 com.sophos.sav.savi 0xc02c67fe SAVIplatWaitSemaphore + 222
2 com.sophos.sav.savi 0xc02c2763 SXLThread + 355
3 com.sophos.sav.savi 0xc02c504b startThread + 187
4 libsystem_pthread.dylib 0x978f55fb _pthread_body + 144
5 libsystem_pthread.dylib 0x978f5485 _pthread_start + 130
6 libsystem_pthread.dylib 0x978facf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x93020046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x978f6dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x978facce start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib 0x93020046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x978f6dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x978facce start_wqthread + 30
Thread 2 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x00801000 ecx: 0x00000000 edx: 0x00000000
edi: 0x0cfc2170 esi: 0x949e83be ebp: 0xb029a428 esp: 0xb029a420
ss: 0x00000023 efl: 0x00000282 eip: 0x949e8dc7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x000fd000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 3
Binary Images:
[snip]
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3006
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2392481
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=196.6M resident=39.1M(20%) swapped_out_or_unallocated=157.6M(80%)
Writable regions: Total=201.1M written=165.7M(82%) resident=151.3M(75%) swapped_out=24.3M(12%) unallocated=49.8M(25%)
REGION TYPE VIRTUAL
=========== =======
CoreServices 1652K
Kernel Alloc Once 4K
MALLOC 187.7M
MALLOC (admin) 48K
Stack 67.6M
This thread was automatically locked due to age.
