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DELETING A THREAT MANUALLY - FINDING THE THREAT

colettenorris

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


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  • 0

    Good job finding your way through the instructions -- those instructions were for SAV 7, and so are not completely accurate for SAV 8.

    The most up-to-date instructions can be found at http://www.sophos.com/en-us/support/knowledgebase/112129.aspx which is linked from the product.  I do have some more instructions that will soon be added to that Knowledge Base article for situations where cleanup still fails.

    However, most of those instructions come directly from this thread.

    What is the path to the files that you're having problems cleaning?  What is the threat name?

    :1009844
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  • 0

    Good job finding your way through the instructions -- those instructions were for SAV 7, and so are not completely accurate for SAV 8.

    The most up-to-date instructions can be found at http://www.sophos.com/en-us/support/knowledgebase/112129.aspx which is linked from the product.  I do have some more instructions that will soon be added to that Knowledge Base article for situations where cleanup still fails.

    However, most of those instructions come directly from this thread.

    What is the path to the files that you're having problems cleaning?  What is the threat name?

    :1009844
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