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DELETING A THREAT MANUALLY - FINDING THE THREAT

colettenorris

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


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  • 0

    Another new user here, impressed by Sophos' ability to find threats, but disheartened by its inability to do anything about them.

    I've read everything posted in this forum and I'm pretty sure I understand it all, but I'm still having little luck removing the threats.

    You say to select the path of the infected file in the Quarantine Manager. All of my 21 threats are listed first as Path and Filename (those can be selected), but they are all Time Machine backup files which must be cleaned manually. Many of them (though not all) are also listed as Original Locations, but those cannot be selected. Ideally, I should be able to select the full path (which can't be seen -- it's too long for the fixed-size window), Search for the file and delete it (with the option to delete its backup, too). But that's impossible since I can't select the the file path or even read all of it.

    I've also tried the Custom Scan route. Sophos said it found 3 threats that way, but displayed only 2 of them in the Quarantine Manager. It did let me clean those 2 up. I then ran the same Custom Scan again. Sophos said it found 5 threats this time, but displayed none of them. That does not inspire confidence.

    Looks like all of the threats are Windows threats and were found in email attachment files (that have never been opened and will never be opened), so it's not like I'm overly worried about them. But if Sophos can't help getting rid of them, I'm not confident it can block or get rid of other future threats either.

    :1006147
Reply
  • 0

    Another new user here, impressed by Sophos' ability to find threats, but disheartened by its inability to do anything about them.

    I've read everything posted in this forum and I'm pretty sure I understand it all, but I'm still having little luck removing the threats.

    You say to select the path of the infected file in the Quarantine Manager. All of my 21 threats are listed first as Path and Filename (those can be selected), but they are all Time Machine backup files which must be cleaned manually. Many of them (though not all) are also listed as Original Locations, but those cannot be selected. Ideally, I should be able to select the full path (which can't be seen -- it's too long for the fixed-size window), Search for the file and delete it (with the option to delete its backup, too). But that's impossible since I can't select the the file path or even read all of it.

    I've also tried the Custom Scan route. Sophos said it found 3 threats that way, but displayed only 2 of them in the Quarantine Manager. It did let me clean those 2 up. I then ran the same Custom Scan again. Sophos said it found 5 threats this time, but displayed none of them. That does not inspire confidence.

    Looks like all of the threats are Windows threats and were found in email attachment files (that have never been opened and will never be opened), so it's not like I'm overly worried about them. But if Sophos can't help getting rid of them, I'm not confident it can block or get rid of other future threats either.

    :1006147
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