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DELETING A THREAT MANUALLY - FINDING THE THREAT

colettenorris

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


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    Thank you for the feedback :)

    While you are waiting for this feature, try the following:

    When in the quarantine manager with the detected malware selected, click the triangle to the left of Threat Details.

    Next to Path and Filename is the complete path to the malware.  You can select the file path (not the actual filename at the end), copy (command-c), go to the finder, select Go->Go To Folder... (command-shift-g) and paste the path.  Then press Return, and a Finder window displaying the item should pop up.

    Alternatively, try an advanced scan.  You don't need to be a computer whiz:

    1. go to the main Sophos Anti-Virus window (the one that says Scan Local Drives at the top),
    2. click the triangle next to Custom Scans,
    3. click the + at the bottom, name your scan,
    4. click the + at the bottom of the new window, click Open,
    5. click the Options tab
    6. change "Log only" to "Clean up threat" (or "Delete threat" if you know it's a stand-alone file, and not part of an archive you don't want deleted),
    7. click Done and
    8. click the Play button for the new scan you created.  

    Except for certain situations where removing the file could harm something else on your computer, this should delete the malware.

    :1004365
Reply
  • 0

    Thank you for the feedback :)

    While you are waiting for this feature, try the following:

    When in the quarantine manager with the detected malware selected, click the triangle to the left of Threat Details.

    Next to Path and Filename is the complete path to the malware.  You can select the file path (not the actual filename at the end), copy (command-c), go to the finder, select Go->Go To Folder... (command-shift-g) and paste the path.  Then press Return, and a Finder window displaying the item should pop up.

    Alternatively, try an advanced scan.  You don't need to be a computer whiz:

    1. go to the main Sophos Anti-Virus window (the one that says Scan Local Drives at the top),
    2. click the triangle next to Custom Scans,
    3. click the + at the bottom, name your scan,
    4. click the + at the bottom of the new window, click Open,
    5. click the Options tab
    6. change "Log only" to "Clean up threat" (or "Delete threat" if you know it's a stand-alone file, and not part of an archive you don't want deleted),
    7. click Done and
    8. click the Play button for the new scan you created.  

    Except for certain situations where removing the file could harm something else on your computer, this should delete the malware.

    :1004365
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