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DELETING A THREAT MANUALLY - FINDING THE THREAT

colettenorris

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


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  • 0

    SOOO....

    Since I am in a similar boat....let me try and clarify what I did and present my results to make sure that I am not missing something!!

    I downloaded the MAC home edition for my Macbook Pro - installed - no issues - ran my first scan and discovered 15 threats - the Quarantine Manager indicated that they all had to be 'cleaned manually' - 'clean up threat' was not an option.  I used this forum and the instructions to create a custom scan - all the threats were confined to the Users folder - JAVA cache. I included the Users folder in my custom scan and 17 (?!) threats were now discovered - again, all in the JAVA cache.  BUT, I was still not given the option to 'clean up threat'.  I re-read the instructions here: http://www.sophos.com/support/knowledgebase/article/112129.html   and it was indicated to open the Options tab in the custom scan and choose 'delete threat' - then run the scan.  Again - it discovered 17 threats -  but this time Quarantine Manager had no selections to choose since I chose 'delete threat'. 

    NOW, has this removed these threats from my machine? Or am I required to track them down individually? When the Quarantine Manager of a custom scan does not give you the option to 'clean up threat', is simply choosing to delete it sufficient?  AND, since I don't know where these threats originated, will SOPHOS initially stop them in the future?

    Thanks!!

    :1002663
Reply
  • 0

    SOOO....

    Since I am in a similar boat....let me try and clarify what I did and present my results to make sure that I am not missing something!!

    I downloaded the MAC home edition for my Macbook Pro - installed - no issues - ran my first scan and discovered 15 threats - the Quarantine Manager indicated that they all had to be 'cleaned manually' - 'clean up threat' was not an option.  I used this forum and the instructions to create a custom scan - all the threats were confined to the Users folder - JAVA cache. I included the Users folder in my custom scan and 17 (?!) threats were now discovered - again, all in the JAVA cache.  BUT, I was still not given the option to 'clean up threat'.  I re-read the instructions here: http://www.sophos.com/support/knowledgebase/article/112129.html   and it was indicated to open the Options tab in the custom scan and choose 'delete threat' - then run the scan.  Again - it discovered 17 threats -  but this time Quarantine Manager had no selections to choose since I chose 'delete threat'. 

    NOW, has this removed these threats from my machine? Or am I required to track them down individually? When the Quarantine Manager of a custom scan does not give you the option to 'clean up threat', is simply choosing to delete it sufficient?  AND, since I don't know where these threats originated, will SOPHOS initially stop them in the future?

    Thanks!!

    :1002663
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