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DELETING A THREAT MANUALLY - FINDING THE THREAT

colettenorris

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


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  • 0

    Hello Andrew and others:

    I have read through all the discussions and they are insightful.  But one piece of the puzzle is missing: how to do a Custom Scan.  When my quarantine message comes up, the only triangle visible is yellow, with a broad base and pointed top.  I click on that and nothing happens.  Nowhere can I see lettering related to "Create Custom Scan",  What am I doing wrong.  Also, where is the log stored from past scans?

    To get rid of 6 Trojans hiding under User/.../library/...java etc.  I went into the appropriate folder.  The file names I found were similar to those identified by Sophos, but not identical.  Specifically, the first part of each filename matched what Sophos came up with; but the final string of letters and numbers was different.  I assumed that these were the files Sophos identified as trojans and that it had changed their names to render them inactive -- which is I suppose that quarantine does.  Then I moved them to the Trash and erased the trash. 

    Does that suffice or can the trojans escape erasing and reinfect other files?

    :1002599
Reply
  • 0

    Hello Andrew and others:

    I have read through all the discussions and they are insightful.  But one piece of the puzzle is missing: how to do a Custom Scan.  When my quarantine message comes up, the only triangle visible is yellow, with a broad base and pointed top.  I click on that and nothing happens.  Nowhere can I see lettering related to "Create Custom Scan",  What am I doing wrong.  Also, where is the log stored from past scans?

    To get rid of 6 Trojans hiding under User/.../library/...java etc.  I went into the appropriate folder.  The file names I found were similar to those identified by Sophos, but not identical.  Specifically, the first part of each filename matched what Sophos came up with; but the final string of letters and numbers was different.  I assumed that these were the files Sophos identified as trojans and that it had changed their names to render them inactive -- which is I suppose that quarantine does.  Then I moved them to the Trash and erased the trash. 

    Does that suffice or can the trojans escape erasing and reinfect other files?

    :1002599
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