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DELETING A THREAT MANUALLY - FINDING THE THREAT

colettenorris

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


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  • 0

    Hi,

    A few day ago I had 10 threats. The file names were PP-0966.pptx. I found the location of 5 of the threats and created a custom scan and performed the cleanup operation first but as a second choice deleted the threat.

    However, I still have 5 threats. They appear under Quaranteen Manager as:

    Date                                         Threat                                    Filename                          Action Available

    April 19, 2011 1:52 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    April 14, 2011 5:02 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    April 14, 2011 4:40 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    April 14, 2011 4:30 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    April 14, 2011 4:40 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    When I click on the first Threat the following comes up:

                       Threat:     Mal/JavalmMa-A 

                          Date:     April 19, 2011 1:52 PM and April 20, 2011 10:47 PM

    Path and Filename:     /Volumes/External Firewire Drive/Backups.backupdb/Steven Meyer’’’’s iMac/2011-03-19-050524/Macintosh HD/Users/mmm108/Desktop/Reconstructed Files/Documents/Office/PP-00966.pptx [vmain.class] 

        Action Available:     The threat cannot be cleaned up. Please click the threat name above for manual cleanup

    instructions.

    The other date April 14 2011 has the same path and Filename with different times.

    My problem is that I cannot find these threats. If I put PP-00966 into my spotlight, I get nothing. I found the 5 threats by putting the filename into spotlight. I have a file called "badlist" which was used in finding and getting rid of the 145 threats that I initially had, but when I put these 2 files into a custom scan, they do not seem to be cleanedup or deleted.

    Please advise me how I can get rid of these 5 threats. I hope that I have been clear in my problem. 4 of the 5 threats that I cleaned up or Deleted had the filename PP-00966.pptx, but possibly had different locations. One file if I remember correctly was a zip file, but I do not remember the exact name A-(some #'s zip or the zip before the #'s).  Thank you very much.

    :1002559
Reply
  • 0

    Hi,

    A few day ago I had 10 threats. The file names were PP-0966.pptx. I found the location of 5 of the threats and created a custom scan and performed the cleanup operation first but as a second choice deleted the threat.

    However, I still have 5 threats. They appear under Quaranteen Manager as:

    Date                                         Threat                                    Filename                          Action Available

    April 19, 2011 1:52 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    April 14, 2011 5:02 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    April 14, 2011 4:40 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    April 14, 2011 4:30 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    April 14, 2011 4:40 PM        Mal/JavalmMa-A                    PP-00966.pptx                   Clean up manually

    When I click on the first Threat the following comes up:

                       Threat:     Mal/JavalmMa-A 

                          Date:     April 19, 2011 1:52 PM and April 20, 2011 10:47 PM

    Path and Filename:     /Volumes/External Firewire Drive/Backups.backupdb/Steven Meyer’’’’s iMac/2011-03-19-050524/Macintosh HD/Users/mmm108/Desktop/Reconstructed Files/Documents/Office/PP-00966.pptx [vmain.class] 

        Action Available:     The threat cannot be cleaned up. Please click the threat name above for manual cleanup

    instructions.

    The other date April 14 2011 has the same path and Filename with different times.

    My problem is that I cannot find these threats. If I put PP-00966 into my spotlight, I get nothing. I found the 5 threats by putting the filename into spotlight. I have a file called "badlist" which was used in finding and getting rid of the 145 threats that I initially had, but when I put these 2 files into a custom scan, they do not seem to be cleanedup or deleted.

    Please advise me how I can get rid of these 5 threats. I hope that I have been clear in my problem. 4 of the 5 threats that I cleaned up or Deleted had the filename PP-00966.pptx, but possibly had different locations. One file if I remember correctly was a zip file, but I do not remember the exact name A-(some #'s zip or the zip before the #'s).  Thank you very much.

    :1002559
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