Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 60 replies
  • Subscribers 6 subscribers
  • Views 170209 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

DELETING A THREAT MANUALLY - FINDING THE THREAT

colettenorris

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


This thread was automatically locked due to age.
Parents
  • 0

    Thank you for sharing your first time experiences with the product.  We DO listen to your feedback.

    While finding the infected file path can sometimes be a bit confusing in the current version, there's extensive discussion on here about which Sophos log does what (and also in the help found under the Help menu).  However, I always find the easiest way is to open up Console.app and navigate to FILES > ~/Library/Logs > Sophos Anti-Virus > Scans

    This area has a complete log of all scans. The logfile you were looking at is the one found at /Library/Logs/Sophos Anti-Virus.log, and has to do with updates, installs, configurations, etc. -- everything EXCEPT scans.

    While this only answers one of your issues, I hope it at least helps you clean up the files you've detected.

    :1001979
Reply
  • 0

    Thank you for sharing your first time experiences with the product.  We DO listen to your feedback.

    While finding the infected file path can sometimes be a bit confusing in the current version, there's extensive discussion on here about which Sophos log does what (and also in the help found under the Help menu).  However, I always find the easiest way is to open up Console.app and navigate to FILES > ~/Library/Logs > Sophos Anti-Virus > Scans

    This area has a complete log of all scans. The logfile you were looking at is the one found at /Library/Logs/Sophos Anti-Virus.log, and has to do with updates, installs, configurations, etc. -- everything EXCEPT scans.

    While this only answers one of your issues, I hope it at least helps you clean up the files you've detected.

    :1001979
Children
No Data