Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

DELETING A THREAT MANUALLY - FINDING THE THREAT

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


This thread was automatically locked due to age.
Parents

  • Sophosm3 wrote:

    Thank you again Andrew,

    Are steps 9-12 

    • 9 Click the + at the bottom left
    • 10 Select your external drive
    • 11 Click the Open button
    • 12 Click the Done button  ?

     or are they a different steps 9-12? If they are different please tell me what they are as I've lost them.

    • 14. Follow the cleanup instructions you already have. What are the clean up instructions that I already have?  Thank you so much for your help.

    Yes, these are the steps 9-12 you are looking for.

    See your own post:

    7. I click on "Instructions for removing trojans"

    8. I go to #11 under Mac OS computers which says to create a custom scan.

    9. How do I "Select the areas where the remaining threats reside and add these to the Scan Items."

    I take it from this that you were already reading the instructions (point 14).  Steps 9-12 answer your question 9.

    :1001503
Reply

  • Sophosm3 wrote:

    Thank you again Andrew,

    Are steps 9-12 

    • 9 Click the + at the bottom left
    • 10 Select your external drive
    • 11 Click the Open button
    • 12 Click the Done button  ?

     or are they a different steps 9-12? If they are different please tell me what they are as I've lost them.

    • 14. Follow the cleanup instructions you already have. What are the clean up instructions that I already have?  Thank you so much for your help.

    Yes, these are the steps 9-12 you are looking for.

    See your own post:

    7. I click on "Instructions for removing trojans"

    8. I go to #11 under Mac OS computers which says to create a custom scan.

    9. How do I "Select the areas where the remaining threats reside and add these to the Scan Items."

    I take it from this that you were already reading the instructions (point 14).  Steps 9-12 answer your question 9.

    :1001503
Children
No Data