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DELETING A THREAT MANUALLY - FINDING THE THREAT

colettenorris

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


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  • 0

    I'm having the same problem. I have an Imac. I'm running your free Home edition. I've done the following many times.

    1. I run "scan local drives".

    2. I go to "Quarantine Manager" and find 145 threats. I have gone each threat and they are all "windows" affected

    operating systems.

    3. At the bottom in the rectangular box it gives the threat in blue Troj/JavaDI-X, the Date, Path and filename: /Volumes/…/restore_2010_11_18_07_40_2663033.tar [Volumes/…/Sc/GoogleUploader.class]

    4. Action Available: The threat cannot be cleaned up. Please click the threat name above for manual cleanup instructions.

    5. I click on the threat file name in blue:

    6. I click on "instructions for removing the threat" in blue

    7. I click on "Instructions for removing trojans"

    8. I go to #11 under Mac OS computers which says to create a custom scan.

    9. How do I "Select the areas where the remaining threats reside and add these to the Scan Items."

    How, where do I find: "/Volumes/…/restore_2010_11_18_07_40_2663033.tar [Volumes/…/Sc/GoogleUploader.class]" and place this virus in the box to scan?

    All of these threats are located on my External Hard Drive.

    Thank you.

    :1001447
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  • 0

    I'm having the same problem. I have an Imac. I'm running your free Home edition. I've done the following many times.

    1. I run "scan local drives".

    2. I go to "Quarantine Manager" and find 145 threats. I have gone each threat and they are all "windows" affected

    operating systems.

    3. At the bottom in the rectangular box it gives the threat in blue Troj/JavaDI-X, the Date, Path and filename: /Volumes/…/restore_2010_11_18_07_40_2663033.tar [Volumes/…/Sc/GoogleUploader.class]

    4. Action Available: The threat cannot be cleaned up. Please click the threat name above for manual cleanup instructions.

    5. I click on the threat file name in blue:

    6. I click on "instructions for removing the threat" in blue

    7. I click on "Instructions for removing trojans"

    8. I go to #11 under Mac OS computers which says to create a custom scan.

    9. How do I "Select the areas where the remaining threats reside and add these to the Scan Items."

    How, where do I find: "/Volumes/…/restore_2010_11_18_07_40_2663033.tar [Volumes/…/Sc/GoogleUploader.class]" and place this virus in the box to scan?

    All of these threats are located on my External Hard Drive.

    Thank you.

    :1001447
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