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DELETING A THREAT MANUALLY - FINDING THE THREAT

colettenorris

Whenever I do a full scan, Sophos finds the same two threats which need to be manually removed.  The trouble is I can't find the location folder of these threats as whenever I search for the filename on my mac they just can't be found.

Does anyone know of a way I can find the path to where these threats are located so I can manually remove them?  

Thanks

Colette     :smileyvery-happy:

:1001219


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    i am having a similar problem... under actions, all 6 of my threats say "clean up manually," and below in the details it says, "The threat cannot be cleaned up. Please click the threat name above for manual cleanup instructions."

    i did that, it took me to the sophos support site, and took me to a page that had a link to here (http:/ /www. sophos. com/ support/ knowledgebase/ article/ 112129.html). under the mac os x instructions, further down the list it says:

    1. If there are any threats for which the action available is 'Clean up manually', create a custom scan.
    2. Select the areas where the remaining threats reside and add these to the Scan Items.
    3. In the Options tab, select 'Delete threat' from the drop down menu.
    4. Click Done.
    5. Run the scan.
    is running a custom scan the same as having them deleted? i am thinking no.. but at the same time, i can't find these files.. especially because the path is so long that it doesnt show it: (user)/(folder)/(library)/..../(javasomethingsomething##)
    i searched for the file name in the library part, but nothing came up..
    if i were to find it, is just deleting as effective as the sophos app "cleaning it up?"
    sorry.. first time using sophos. found 6 threats. using a iBook G4, 10.4.11 ..old, i know.
    :1001251
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  • 0

    i am having a similar problem... under actions, all 6 of my threats say "clean up manually," and below in the details it says, "The threat cannot be cleaned up. Please click the threat name above for manual cleanup instructions."

    i did that, it took me to the sophos support site, and took me to a page that had a link to here (http:/ /www. sophos. com/ support/ knowledgebase/ article/ 112129.html). under the mac os x instructions, further down the list it says:

    1. If there are any threats for which the action available is 'Clean up manually', create a custom scan.
    2. Select the areas where the remaining threats reside and add these to the Scan Items.
    3. In the Options tab, select 'Delete threat' from the drop down menu.
    4. Click Done.
    5. Run the scan.
    is running a custom scan the same as having them deleted? i am thinking no.. but at the same time, i can't find these files.. especially because the path is so long that it doesnt show it: (user)/(folder)/(library)/..../(javasomethingsomething##)
    i searched for the file name in the library part, but nothing came up..
    if i were to find it, is just deleting as effective as the sophos app "cleaning it up?"
    sorry.. first time using sophos. found 6 threats. using a iBook G4, 10.4.11 ..old, i know.
    :1001251
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