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Installation Failed Message

lemondrops

I just d/l Sophos Anti-Virus for Mac Home Edition, ran the installation process and keep getting this message.

The message appears in "Summary".

"The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

:1001079


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    After having exactly the same error, I just managed to install correctly (MacOS X 10.6 on a brand new iMac, freshly upgraded to 10.6.5).

    The problem comes from the /Library/LaunchDaemons folder.

    installd[4324]: ./preflight: launchctl: Couldn't stat("/Library/LaunchDaemons/com.sophos.autoupdate.plist"): No such file or directory

    I don't know why, because its name, location and unix authorizations are exactly the same as the folder on my other machine (MacOS X 10.5.8, with Sophos Home already working).

    What I did is just importing three files from my other machine, putting them into the folder:

    com.sophos.autoupdate.plist

    com.sophos.intercheck.plist

    com.sophos.notification.plist

    And here it is ! The installer now works correctly (also confirmed by /private/var/log/install.log)

    So, for legal reasons I won't send you these files, but I'm sure you can find a friend with a Mac.. 

    :1001333
Reply
  • 0

    After having exactly the same error, I just managed to install correctly (MacOS X 10.6 on a brand new iMac, freshly upgraded to 10.6.5).

    The problem comes from the /Library/LaunchDaemons folder.

    installd[4324]: ./preflight: launchctl: Couldn't stat("/Library/LaunchDaemons/com.sophos.autoupdate.plist"): No such file or directory

    I don't know why, because its name, location and unix authorizations are exactly the same as the folder on my other machine (MacOS X 10.5.8, with Sophos Home already working).

    What I did is just importing three files from my other machine, putting them into the folder:

    com.sophos.autoupdate.plist

    com.sophos.intercheck.plist

    com.sophos.notification.plist

    And here it is ! The installer now works correctly (also confirmed by /private/var/log/install.log)

    So, for legal reasons I won't send you these files, but I'm sure you can find a friend with a Mac.. 

    :1001333
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