I just d/l Sophos Anti-Virus for Mac Home Edition, ran the installation process and keep getting this message.
The message appears in "Summary".
"The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
Well, the problem is still not solved, but the installation resulted in a different outcome by booting into safe mode. After booting into safe mode, I grabbed the install package out of the disk image and placed it on the desktop, and then I launched it from there (as suggested). At the end, I still got the same Install Failed sign, but after looking at the install log, quite a few less errors occurred. Below are the errors that did show up.
Nov 24 21:13:55 Alex-MBP installd[1278]: PackageKit: Executing script "./preinstall" in /Users/Alex/Desktop/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVImmediate7.2.0.3.pkg/Contents/Resources
Nov 24 21:13:56 Alex-MBP installd[1278]: ./preinstall: No matching processes were found
Nov 24 21:13:59 Alex-MBP installd[1278]: PackageKit: Executing script "./postflight" in /Users/Alex/Desktop/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosUI7.2.0.pkg/Contents/Resources
Nov 24 21:13:59 Alex-MBP installd[1278]: PackageKit: Install Failed: PKG: post-flight scripts for "com.sophos.ui.7.2.0.installer"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x105929a30 "An error occurred while running scripts from the package “SophosUI7.2.0.pkg”." {\n NSFilePath = "./postflight";\n NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSophosUI7.2.0.pkg\U201d.";\n NSURL = "file://localhost/Users/Alex/Desktop/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI7.2.0.pkg";\n PKInstallPackageIdentifier = "com.sophos.ui.7.2.0.installer";\n}
Nov 24 21:13:59 Alex-MBP Installer[1236]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x1212a4a80 "An error occurred while running scripts from the package “SophosUI7.2.0.pkg”."
Nov 24 21:14:00 Alex-MBP Installer[1236]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Nov 24 21:14:11 Alex-MBP Installer[1236]: IFDInstallController C82DE80 state = 7
Nov 24 21:14:11 Alex-MBP Installer[1236]: Displaying 'Install Failed' UI.
Nov 24 21:14:11 Alex-MBP Installer[1236]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
Now, I again have the Sophos Anti-Virus and Sophos Remove in my Applications folder. The Sophos Remove app produces the same result of telling me that Sophos Anti-Virus is not installed, however now when I click on the Sophos Anti-Virus app, it opens the program and allows me to run an anti-virus scan and change settings and such. According to the settings, it says that the on-access scanner is on. However, there is no black shield in my taskbar (or any new icon representing Sophos at all), and even if I click on "Show Status in Menu Bar" in the Program Menu, the shield is still not displayed. In Activity Monitor, I am showing SophosAntiVirus, SophosAutoUpdate, and InterCheck all running. What are the suggestions to proceed from here? I guess mainly the question is should I be concerned that part of the install still failed, and how do I get the shield icon to appear? Thanks! - Alex
Well, the problem is still not solved, but the installation resulted in a different outcome by booting into safe mode. After booting into safe mode, I grabbed the install package out of the disk image and placed it on the desktop, and then I launched it from there (as suggested). At the end, I still got the same Install Failed sign, but after looking at the install log, quite a few less errors occurred. Below are the errors that did show up.
Nov 24 21:13:55 Alex-MBP installd[1278]: PackageKit: Executing script "./preinstall" in /Users/Alex/Desktop/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVImmediate7.2.0.3.pkg/Contents/Resources
Nov 24 21:13:56 Alex-MBP installd[1278]: ./preinstall: No matching processes were found
Nov 24 21:13:59 Alex-MBP installd[1278]: PackageKit: Executing script "./postflight" in /Users/Alex/Desktop/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosUI7.2.0.pkg/Contents/Resources
Nov 24 21:13:59 Alex-MBP installd[1278]: PackageKit: Install Failed: PKG: post-flight scripts for "com.sophos.ui.7.2.0.installer"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x105929a30 "An error occurred while running scripts from the package “SophosUI7.2.0.pkg”." {\n NSFilePath = "./postflight";\n NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSophosUI7.2.0.pkg\U201d.";\n NSURL = "file://localhost/Users/Alex/Desktop/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI7.2.0.pkg";\n PKInstallPackageIdentifier = "com.sophos.ui.7.2.0.installer";\n}
Nov 24 21:13:59 Alex-MBP Installer[1236]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x1212a4a80 "An error occurred while running scripts from the package “SophosUI7.2.0.pkg”."
Nov 24 21:14:00 Alex-MBP Installer[1236]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Nov 24 21:14:11 Alex-MBP Installer[1236]: IFDInstallController C82DE80 state = 7
Nov 24 21:14:11 Alex-MBP Installer[1236]: Displaying 'Install Failed' UI.
Nov 24 21:14:11 Alex-MBP Installer[1236]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
Now, I again have the Sophos Anti-Virus and Sophos Remove in my Applications folder. The Sophos Remove app produces the same result of telling me that Sophos Anti-Virus is not installed, however now when I click on the Sophos Anti-Virus app, it opens the program and allows me to run an anti-virus scan and change settings and such. According to the settings, it says that the on-access scanner is on. However, there is no black shield in my taskbar (or any new icon representing Sophos at all), and even if I click on "Show Status in Menu Bar" in the Program Menu, the shield is still not displayed. In Activity Monitor, I am showing SophosAntiVirus, SophosAutoUpdate, and InterCheck all running. What are the suggestions to proceed from here? I guess mainly the question is should I be concerned that part of the install still failed, and how do I get the shield icon to appear? Thanks! - Alex
