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Installation Failed Message

lemondrops

I just d/l Sophos Anti-Virus for Mac Home Edition, ran the installation process and keep getting this message.

The message appears in "Summary".

"The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

:1001079


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  • 0

    So it looks like something is preventing the preinstall script from loading for SophosAVFinderPlugin7.2.0.pkg and SophosAVImmediate7.2.0.3.pkg.

    Do you currently have any other Anti-malware software running?  Anything else that might be killing these processes as they start?

    The three processes that should be running on a properly installed SAV install are: SophosAntiVirus, InterCheck and SophosAutoUpdate.  All three will be running as root, and their PIDs should be in a row (in the order listed above).

    Is install successful after you've rebooted with the shift key held down?  How about if you copy the installer over to your hard disk instead of running from the disk image?

    :1001101
Reply
  • 0

    So it looks like something is preventing the preinstall script from loading for SophosAVFinderPlugin7.2.0.pkg and SophosAVImmediate7.2.0.3.pkg.

    Do you currently have any other Anti-malware software running?  Anything else that might be killing these processes as they start?

    The three processes that should be running on a properly installed SAV install are: SophosAntiVirus, InterCheck and SophosAutoUpdate.  All three will be running as root, and their PIDs should be in a row (in the order listed above).

    Is install successful after you've rebooted with the shift key held down?  How about if you copy the installer over to your hard disk instead of running from the disk image?

    :1001101
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