I just d/l Sophos Anti-Virus for Mac Home Edition, ran the installation process and keep getting this message.
The message appears in "Summary".
"The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
Hello, I am experiencing the same problem that the original poster is describing. I have my full install log, but as to not clutter this thread I have only posted the error lines below. I have already tried trashing the program and all support files, then reinstalling (same result), as well as doing the usual fixes (restart, permission repair, etc.). I am running Mac OS X 10.6.5 on a MacBook Pro. Currently, the Anti-Virus Programs Sophos Antivirus & Sophos Remove appear in my applications folder. If I click on the Sophos Anti-Virus app, nothing happens. If I click on Sophos Remove, it pops up an error stating that "Sophos Anti-Virus is not installed". Looking at Activity Monitor, the only Sophos Item running appears to be SophosAutoUpdate. Any help would be greatly appreciated. Thanks! - Alex
Install Log Errors (I have the full log available if needed):
Nov 24 17:05:20 Alex-MBP installd[65433]: PackageKit: Executing script "./preinstall" in /Volumes/Sophos Anti-Virus Home Edition OS X 10.4+/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVFinderPlugin7.2.0.pkg/Contents/Resources
Nov 24 17:05:20 Alex-MBP installer[65446]: ./preinstall: No matching processes were found
Nov 24 17:05:21 Alex-MBP installer[65446]: PackageKit: Executing script "./postinstall" in /Library/Caches/com.sophos.sau/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVImmediate7.2.0.3.pkg/Contents/Resources
Nov 24 17:05:21 Alex-MBP installd[65433]: ./preinstall: No matching processes were found
Nov 24 17:05:24 Alex-MBP installer[65446]: PackageKit: Executing script "./postflight" in /Library/Caches/com.sophos.sau/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVOnAccess7.2.0.pkg/Contents/Resources
Nov 24 17:05:24 Alex-MBP installer[65446]: ./postflight: launchctl: Couldn't stat("/Library/LaunchDaemons/com.sophos.intercheck.plist"): No such file or directory
Nov 24 17:05:24 Alex-MBP installer[65446]: ./postflight: nothing found to load
Nov 24 17:05:24 Alex-MBP installer[65446]: PackageKit: Install Failed: PKG: post-flight scripts for "com.sophos.sav.ic.7.2.0.installer"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x1029b30f0 "An error occurred while running scripts from the package “SophosAVOnAccess7.2.0.pkg”." {\n NSFilePath = "./postflight";\n NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSophosAVOnAccess7.2.0.pkg\U201d.";\n NSURL = "file://localhost/Library/Caches/com.sophos.sau/CID/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVOnAccess7.2.0.pkg";\n PKInstallPackageIdentifier = "com.sophos.sav.ic.7.2.0.installer";\n}
Nov 24 17:05:24 Alex-MBP installer[65446]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x1029b30f0 "An error occurred while running scripts from the package “SophosAVOnAccess7.2.0.pkg”."
Nov 24 17:05:24 Alex-MBP installer[65446]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Hello, I am experiencing the same problem that the original poster is describing. I have my full install log, but as to not clutter this thread I have only posted the error lines below. I have already tried trashing the program and all support files, then reinstalling (same result), as well as doing the usual fixes (restart, permission repair, etc.). I am running Mac OS X 10.6.5 on a MacBook Pro. Currently, the Anti-Virus Programs Sophos Antivirus & Sophos Remove appear in my applications folder. If I click on the Sophos Anti-Virus app, nothing happens. If I click on Sophos Remove, it pops up an error stating that "Sophos Anti-Virus is not installed". Looking at Activity Monitor, the only Sophos Item running appears to be SophosAutoUpdate. Any help would be greatly appreciated. Thanks! - Alex
Install Log Errors (I have the full log available if needed):
Nov 24 17:05:20 Alex-MBP installd[65433]: PackageKit: Executing script "./preinstall" in /Volumes/Sophos Anti-Virus Home Edition OS X 10.4+/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVFinderPlugin7.2.0.pkg/Contents/Resources
Nov 24 17:05:20 Alex-MBP installer[65446]: ./preinstall: No matching processes were found
Nov 24 17:05:21 Alex-MBP installer[65446]: PackageKit: Executing script "./postinstall" in /Library/Caches/com.sophos.sau/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVImmediate7.2.0.3.pkg/Contents/Resources
Nov 24 17:05:21 Alex-MBP installd[65433]: ./preinstall: No matching processes were found
Nov 24 17:05:24 Alex-MBP installer[65446]: PackageKit: Executing script "./postflight" in /Library/Caches/com.sophos.sau/CID/Sophos Anti-Virus Home Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVOnAccess7.2.0.pkg/Contents/Resources
Nov 24 17:05:24 Alex-MBP installer[65446]: ./postflight: launchctl: Couldn't stat("/Library/LaunchDaemons/com.sophos.intercheck.plist"): No such file or directory
Nov 24 17:05:24 Alex-MBP installer[65446]: ./postflight: nothing found to load
Nov 24 17:05:24 Alex-MBP installer[65446]: PackageKit: Install Failed: PKG: post-flight scripts for "com.sophos.sav.ic.7.2.0.installer"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x1029b30f0 "An error occurred while running scripts from the package “SophosAVOnAccess7.2.0.pkg”." {\n NSFilePath = "./postflight";\n NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSophosAVOnAccess7.2.0.pkg\U201d.";\n NSURL = "file://localhost/Library/Caches/com.sophos.sau/CID/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosAV.mpkg/Contents/Packages/SophosAVOnAccess7.2.0.pkg";\n PKInstallPackageIdentifier = "com.sophos.sav.ic.7.2.0.installer";\n}
Nov 24 17:05:24 Alex-MBP installer[65446]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x1029b30f0 "An error occurred while running scripts from the package “SophosAVOnAccess7.2.0.pkg”."
Nov 24 17:05:24 Alex-MBP installer[65446]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
